Care Hub Allocator | Rotating Shifts & Admin

Norfolk Community Health and Care NHS Trust; Wymondham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust in Wymondham is seeking a Hub Admin Allocator to support Community Nursing teams across South Norfolk. The role involves allocating patient appointments and processing referrals with attention to detail and strong IT and organisational skills.

You will handle data entry, liaise with health professionals, and maintain accurate records while delivering high-quality customer service to the public and professionals involved in health and social care.

Qualifications

• Receive and process telephone referrals into services using appropriate proformas and processes.

Responsibilities

• Receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle queries.
• Liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.
• Allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner to live ledgers.
• Maintain and update patient information on the database daily and produce information as requested by team members.
• Provide excellent customer care when communicating with the public and health/social care professionals.

Job description

Norfolk Community Health and Care NHS Trust in Wymondham is seeking a Hub Admin Allocator to support Community Nursing teams across South Norfolk. The role involves allocating patient appointments and processing referrals with attention to detail and strong IT and organisational skills.

You will handle data entry, liaise with health professionals, and maintain accurate records while delivering high-quality customer service to the public and professionals involved in health and social care.