Hub Allocator

NHS Jobs; Wymondham; On-site; GBP 19,000 - 24,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust is seeking an administrative professional to support the Community Nursing and Therapy services. You will receive referrals by phone and email, triage with health professionals, and allocate patient appointments using the monthly planner and live ledgers.

You will maintain patient records daily, generate summaries and correspondence, and collaborate with intermediate care teams to meet response times.

Qualifications

• Experience of handling referrals and liaising with health professionals.
• Able to work in a busy hub with changing priorities.
• Commitment to patient-centred care and professional communication.

Responsibilities

• Receive and process referrals and triage to appropriate services.
• Allocate patient appointments using planners and ledgers.
• Maintain and update patient records in the database daily.
• Provide admin support to intermediate care teams and attend staff meetings.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Tools

Database entry

Records management

Job description

Main Duties & Responsibilities To receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle any queries regarding the services To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members Filing and storage of patient notes in accordance with policies and procedures To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately To receive and record messages for members of the teams To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP) To demonstrate an awareness of clinical governance and risk management and apply to work situation To work on a rotating shift pattern over a seven-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800.

Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust