HR Software Support Expert - Onboarding & Troubleshooting

pssg; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cintra HR & Payroll Services is seeking an HR Software Support Specialist to help clients maximise their HR software. You will onboard and configure new customers, deliver training, diagnose issues and resolve support tickets, while guiding users to use the software effectively.

You will be comfortable diving into system details, explaining solutions clearly, and remaining composed when clients need help. If you love HR software and helping customers, we’d like to hear from you.

Qualifications

• Experience configuring HR software and onboarding customers.
• Ability to diagnose issues and resolve support tickets.
• Strong communication and training delivery skills.

Responsibilities

• Onboard and configure new customers on HR software.
• Deliver training and enable users to get the most from the software.
• Diagnose issues and provide timely resolutions to tickets.
• Support clients throughout their journey with Cintra HR software.
• Explain technical concepts clearly and stay calm when assisting clients.

Skills

Troubleshooting

Customer-focused

Onboarding experience

Training delivery

Clear communication

Job description

Cintra HR & Payroll Services is seeking an HR Software Support Specialist to help clients maximise their HR software. You will onboard and configure new customers, deliver training, diagnose issues and resolve support tickets, while guiding users to use the software effectively.

You will be comfortable diving into system details, explaining solutions clearly, and remaining composed when clients need help. If you love HR software and helping customers, we’d like to hear from you.