Hybrid HRIS Support Specialist: Onboard, Train, Troubleshoot

Cintra HR & Payroll Services; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Office in Linford Wood, Milton Keynes

Company funded health checks

Electric car salary sacrifice

Breakfast club

Job summary

Cintra HR & Payroll Services in Milton Keynes is seeking an HR Software Support Specialist to guide clients from onboarding through configuration and training, and to diagnose issues quickly. You will troubleshoot HRIS problems, manage support tickets with accuracy, and explain technical concepts clearly to users.

A collaborative, confidential approach and strong MS Office skills are essential. Join a friendly, fast-moving team with hybrid working and opportunities to develop deep HR technology

Qualifications

• Experience using or supporting HR software/HRIS, in a customer-facing environment.
• Enjoy investigating problems and finding practical solutions.
• Excellent attention to detail and pride in accuracy.
• Highly organized, methodical and able to manage multiple priorities.

Responsibilities

• Become a deep product expert on Cintra's HRIS platform.
• Assist onboarding and configuration of new clients for a smooth implementation.
• Deliver clear, engaging system demonstrations and training to clients.
• Manage, investigate and resolve client support tickets promptly and accurately.
• Diagnose issues and escalate technical problems when needed.
• Provide day-to-day support to give clients confidence in using the platform.
• Gather client feedback to improve product and customer experience.
• Collaborate with HR Consultants and Cintra teams for a seamless client experience.

Skills

HR software experience

Troubleshooting

Attention to detail

Organization

Clear communication

Collaboration

Confidentiality

Microsoft Office

Tools

Microsoft Office

Job description

Cintra HR & Payroll Services in Milton Keynes is seeking an HR Software Support Specialist to guide clients from onboarding through configuration and training, and to diagnose issues quickly. You will troubleshoot HRIS problems, manage support tickets with accuracy, and explain technical concepts clearly to users.

A collaborative, confidential approach and strong MS Office skills are essential. Join a friendly, fast-moving team with hybrid working and opportunities to develop deep HR technology