Remote HR Support Consultant - AI-Driven SaaS

Employment Hero; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Work remotely

Access to cutting-edge tools

Generous paternity leave policy

Subsidised egg freezing

Learning & development opportunities

Job summary

A leading HR technology company is seeking an HR Support Consultant to assist clients after implementing their HR product. The ideal candidate will provide proactive support, resolve HR queries, and drive product adoption. Essential qualifications include a background in HR, experience in SaaS, and strong communication skills. This full-time role allows for remote work and focuses on fostering client happiness and operational efficiency.

Qualifications

• A background in HR or related field is important.
• Experience working in SaaS and customer support is preferred.
• Confident and engaging communicator comfortable building relationships.

Responsibilities

• Provide support to clients after they 'go-live'.
• Respond to HR related queries via email, phone, and platform.
• Assist with troubleshooting and client queries; coordinate with internal teams.

Skills

Background in HR or related field

Experience working in SaaS

Customer support experience

Strong communication skills

Emotional intelligence

Job description

A leading HR technology company is seeking an HR Support Consultant to assist clients after implementing their HR product. The ideal candidate will provide proactive support, resolve HR queries, and drive product adoption. Essential qualifications include a background in HR, experience in SaaS, and strong communication skills. This full-time role allows for remote work and focuses on fostering client happiness and operational efficiency.