HR Software Support Specialist

pssg; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cintra HR & Payroll Services is seeking an HR Software Support Specialist to help clients maximise their HR software. You will onboard and configure new customers, deliver training, diagnose issues and resolve support tickets, while guiding users to use the software effectively.

You will be comfortable diving into system details, explaining solutions clearly, and remaining composed when clients need help. If you love HR software and helping customers, we’d like to hear from you.

Qualifications

• Experience configuring HR software and onboarding customers.
• Ability to diagnose issues and resolve support tickets.
• Strong communication and training delivery skills.

Responsibilities

• Onboard and configure new customers on HR software.
• Deliver training and enable users to get the most from the software.
• Diagnose issues and provide timely resolutions to tickets.
• Support clients throughout their journey with Cintra HR software.
• Explain technical concepts clearly and stay calm when assisting clients.

Skills

Troubleshooting

Customer-focused

Onboarding experience

Training delivery

Clear communication

Job description

Help our clients get the very best from their HR software – from successful onboarding to expert ongoing support.

At Cintra, we believe great HR should feel personal, proactive and precise. As part of Cintra HR & Payroll Services, our HR Software Support team provides hands-on support to UK businesses across a wide range of industries and sizes.

Our clients trust us to make HR software work for them – not the other way around. As our HR Software Support Specialist, you'll be one of the technical experts behind that promise.

You'll support clients throughout their journey with Cintra: helping to onboard and configure new customers, delivering training, diagnosing issues, resolving support tickets and helping users get the most from our HR software.

You'll be someone who is comfortable getting into the detail of a system and working out why something isn't behaving as expected. Just as importantly, you'll be great with people – able to explain things clearly, remain calm when a client needs help and take genuine satisfaction from solving problems.

If you know your way around HR software, enjoy troubleshooting and love helping customers, we'd like to hear from you.