HR Software Support Specialist

Cintra HR & Payroll Services; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Office in Linford Wood, Milton Keynes

Company funded health checks

Electric car salary sacrifice

Breakfast club

Job summary

Cintra HR & Payroll Services in Milton Keynes is seeking an HR Software Support Specialist to guide clients from onboarding through configuration and training, and to diagnose issues quickly. You will troubleshoot HRIS problems, manage support tickets with accuracy, and explain technical concepts clearly to users.

A collaborative, confidential approach and strong MS Office skills are essential. Join a friendly, fast-moving team with hybrid working and opportunities to develop deep HR technology

Qualifications

• Experience using or supporting HR software/HRIS, in a customer-facing environment.
• Enjoy investigating problems and finding practical solutions.
• Excellent attention to detail and pride in accuracy.
• Highly organized, methodical and able to manage multiple priorities.

Responsibilities

• Become a deep product expert on Cintra's HRIS platform.
• Assist onboarding and configuration of new clients for a smooth implementation.
• Deliver clear, engaging system demonstrations and training to clients.
• Manage, investigate and resolve client support tickets promptly and accurately.
• Diagnose issues and escalate technical problems when needed.
• Provide day-to-day support to give clients confidence in using the platform.
• Gather client feedback to improve product and customer experience.
• Collaborate with HR Consultants and Cintra teams for a seamless client experience.

Skills

HR software experience

Troubleshooting

Attention to detail

Organization

Clear communication

Collaboration

Confidentiality

Microsoft Office

Tools

Microsoft Office

Job description

Description

Help our clients get the very best from their HR software – from successful onboarding to expert ongoing support.

Our clients trust us to make HR software work for them – not the other way around. As our HR Software Support Specialist, you'll be one of the technical experts behind that promise.

You'll support clients throughout their journey with Cintra: helping to onboard and configure new customers, delivering training, diagnosing issues, resolving support tickets and helping users get the most from our HR software.

You'll be someone who is comfortable getting into the detail of a system and working out why something isn't behaving as expected. Just as importantly, you'll be great with people – able to explain things clearly, remain calm when a client needs help and take genuine satisfaction from solving problems.

If you know your way around HR software, enjoy troubleshooting and love helping customers, we'd like to hear from you.

Application Deadline

16 October 2026

Department

Support

Location

Milton Keynes

What you'll do

• Become a deep product expert on Cintra's HRIS platform.
• Support the onboarding and configuration of new clients, helping to ensure a smooth and successful implementation.
• Deliver clear, engaging system demonstrations and training to clients.
• Manage, investigate and resolve client support tickets with accuracy, speed and professionalisty.
• Diagnose system and user issues, identifying solutions and escalating technical problems where appropriate.
• Provide knowledgeable day-to-day support that gives clients confidence in using the platform.
• Gather client feedback and identify opportunities to improve both our product and the customer experience.
• Work closely with our HR Consultants and wider Cintra teams to provide a seamless client experience.

What We’re Looking For

• Have experience using or supporting HR software/HRIS systems, ideally in a customer-facing environment.
• Enjoy investigating problems and finding practical solutions.
• Have excellent attention to detail and take pride in getting things right.
• Are highly organised, methodical and confident managing multiple priorities and support requests.
• Communicate clearly and professionally, whether by email, telephone or video call.
• Are confident explaining systems and processes to people with different levels of technical knowledge.
• Enjoy working collaboratively as part of a friendly, fast-moving team.
• Understand the importance of confidentiality when working with HR and employee data.
• Are confident using Microsoft Office, including Word, Excel, Outlook and Teams.

Why join Cintra HR?

• A supportive, collaborative team who genuinely enjoy what they do.
• Hybrid working from our modern office in Linford Wood, Milton Keynes with on-site car-parking
• Great company benefits including company funded health checks, electric car vehicle salary sacrifice, breakfast club and much more!
• Opportunities to learn, develop and grow your career.
• Exposure to a wide range of clients, industries and HR challenges.
• The opportunity to develop deep expertise in HR technology.
• A culture built on trust, flexibility and continuous learning.