HR Administrator

UK Shared Business Services Ltd; Swindon; On-site; GBP 23,000 - 28,000; Full time

Job summary

UK Shared Business Services Ltd in Swindon invites applications for an HR Administrator within our HR Operations team. You will handle HR queries, update employee records, and support service delivery under SLAs, contributing to a positive customer experience in a public sector environment.

You will join a transforming organisation with modern systems and multi-platform tools, aiming for accurate administration, data integrity, and continuous improvement.

Qualifications

• Experience working in an HR administrative environment.
• Excellent communication and customer service skills.
• Strong data accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Experience with HR systems advantageous.

Responsibilities

• Respond to HR-related queries with high service levels.
• Process HR transactions and employee records accurately.
• Maintain HR systems and up-to-date documentation.
• Support delivery of HR services per SLAs and performance measures.
• Collaborate with colleagues to resolve queries and deliver outcomes.
• Update systems with changes in a timely manner.
• Support continuous improvement in service delivery and customer experience.

Skills

HR Admin

Customer Service

Attention to Detail

Data Entry

MS Office

HRIS

Tools

HRIS

Job description

HR Administrator
Swindon, Newport
Band B, £25,000

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

A key aspect of this transformation is the UKSBS Matrix Programme. This major component of the Government’s Shared Services Strategy aims to provide modern, cost-effective and scalable business services to nine government departments. As part of our HR Operations team, you will play an important role in supporting the delivery of high-quality HR services through modern systems and processes, helping to create a positive experience for our clients and customers.

Our HR Operations teams support a range of government and public sector organisations, delivering accurate and efficient HR administration services. From maintaining employee records and processing changes to supporting customers with their queries, no two days are the same. We pride ourselves on delivering excellent customer service and are always looking for opportunities to improve the way we work.

Due to continued growth and transformation, we now have exciting opportunities for enthusiastic and customer-focused individuals to join our HR Operations team.

Duties will include, but not be limited to, the following:

• Respond to HR-related queries and requests, providing a high level of customer service.
• Process HR transactions and employee record updates accurately and efficiently.
• Maintain HR systems and documentation, ensuring information is accurate and up to date.
• Support the delivery of HR services in line with agreed Service Level Agreements (SLAs) and performance measures.
• Work collaboratively with colleagues to resolve queries and deliver excellent outcomes for customers.
• Update systems with changes, ensuring data is processed accurately and in a timely manner.
• Support continuous improvement activities that enhance service delivery and customer experience.
  

To do this role well you will need:

• Experience working in an HR administrative or general business administration environment.
• Excellent communication skills with the ability to build positive working relationships.
• Strong attention to detail and a commitment to delivering accurate work.
• Highly customer and solution focused mindset.
• Ability to manage and prioritise multiple tasks within agreed deadlines.
• Proven PC literacy.
• A proactive approach to problem-solving and continuous improvement.
• Ability to work effectively both independently and as part of a team.
• A strong desire to acquire and develop new skills.
• Experience working with HR systems or employee records would be advantageous.

For additional information and a confidential discussion please contact our Recruitment Team on [e-mail].

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

Artificial Intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

We look forward to hearing from you.