HR & Payroll Services Delivery Director

UK Shared Business Services Ltd; Swindon; Hybrid; GBP 61,000 - 74,000; Full time

Job summary

UK Shared Business Services Ltd in Swindon, Newport or Stockton-on-Tees is seeking a Head of Service Delivery – HR & Payroll. This senior role leads HR and Payroll operations within a transformed, digital-first shared services environment, reporting to the Service Delivery Director and shaping the strategy and SLAs.

You will drive continuous improvement, manage budgets, and build strong client relationships while guiding teams through evolving service models and new technology platforms such as

Qualifications

• Proven expertise in HR and Payroll lifecycle operations.
• Strong understanding of data privacy, pre-employment checks and audit frameworks.
• Working knowledge of ERP system HR business processes and security configuration.
• Proven senior leadership experience with a strong continuous improvement mindset.
• Ability to use management information to drive service improvement.
• Experience managing budgets and driving service efficiency.

Responsibilities

• Set the strategic direction and roadmap for the HR & Payroll service lines, ensuring delivery against SLAs and cost targets.
• Partner with clients and Global Process Owners to anticipate future needs and support the development of service offerings.
• Manage and report on service performance within a tiered service delivery model, identifying trends and opportunities for enhancement.
• Continuously improve process workflows and coordinate effective hand-offs between internal and external partners.
• Collaborate with Heads of Profession to uphold service standards and ensure effective workforce planning.
• Approve and oversee the implementation and application of policies, managing risks and audit readiness.
• Lead service improvement activity to drive efficiency, resilience and a culture of continuous improvement.
• Support organisational transformation through the introduction of new technologies and clients.

Skills

HR operations

Payroll operations

Data privacy

Audit frameworks

ERP HR processes

Security configuration

Leadership

Performance management

Budget management

Change/continuous improvement

Tools

Workday

Fusion HR/Payroll

ERP systems

Job description

UK Shared Business Services Ltd in Swindon, Newport or Stockton-on-Tees is seeking a Head of Service Delivery – HR & Payroll. This senior role leads HR and Payroll operations within a transformed, digital-first shared services environment, reporting to the Service Delivery Director and shaping the strategy and SLAs.

You will drive continuous improvement, manage budgets, and build strong client relationships while guiding teams through evolving service models and new technology platforms such as