HR Shared Services Advisor

B&M Retail Limited; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discount in stores

Free parking for colleagues

Colleague portal discounts

Job summary

B&M Retail Limited in Speke, Liverpool, is recruiting an HR Shared Services Advisor to provide generalist HR telephone advice to 780+ stores nationwide. The role offers full training and is based in our Speke Support Centre.

You will work with retail colleagues and managers, handling a varied caseload and partnering with senior leaders for complex ER guidance. The position is full-time and office-based at Speke.

Qualifications

• Interest in starting a career in HR with willingness to learn
• Excellent communication skills, written and verbal
• Experience in fast-paced environment with high-volume caseload and accuracy
• Strong MS Office skills and confidence using in-house tracking and reporting systems
• Friendly, supportive and empathetic approach
• Ability to make informed, fact-driven decisions

Responsibilities

• Provide ER advice via telephone, proactively managing queries into the team
• Advise, support, and guide on all aspects of the colleague lifecycle including employee relations, employment law, contracts, disciplinary issues, grievances, sickness, absence, and performance management
• Balance multiple priorities to ensure smooth resolution of ER cases
• Liaise with Senior HR Advisors to deliver complex ER advice and guidance to senior leaders

Skills

Communication skills

Caseload management

Microsoft Office

Empathy

Tools

In-house tracking systems

Job description

We are recruiting an HR Shared Services Advisor to join our energetic Shared Services team at our Support Centre in Speke. In this role, you will work closely with retail colleagues and managers across 780+ stores nationwide, providing generalist HR telephone advice on a varied caseload.

This is a fantastic opportunity to start your HR career with full training and support provided.

The role will be full time office based, in our Support Centre in Speke, Liverpool.

The key responsibilities are:

• Provide employee relations (ER) advice via telephone, proactively managing queries into the team
• Advise, support, and guide on all aspects of the colleague lifecycle including employee relations, employment law, contracts, disciplinary issues, grievances, sickness, absence, and performance management
• Balance multiple priorities to ensure smooth resolution of ER cases
• Liaise with Senior HR Advisors to deliver complex ER advice and guidance to senior leaders

The skills and experience required are:

• An interest in starting a career in HR, with a willingness to learn and develop
• Excellent communication skills, both written and verbal, with the ability to interact confidently at all levels
• Experience working in a fast-paced environment, managing a high-volume caseload with accuracy
• Strong Microsoft Office skills and confidence using in-house tracking and reporting systems
• A friendly, supportive, and empathetic approach
• Ability to make informed, fact-driven decisions

Wealso offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.