HR Shared Services Advisor – ER & Employee Lifecycle

B&M Retail Limited; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discount in stores

Free parking for colleagues

Colleague portal discounts

Job summary

B&M Retail Limited in Speke, Liverpool, is recruiting an HR Shared Services Advisor to provide generalist HR telephone advice to 780+ stores nationwide. The role offers full training and is based in our Speke Support Centre.

You will work with retail colleagues and managers, handling a varied caseload and partnering with senior leaders for complex ER guidance. The position is full-time and office-based at Speke.

Qualifications

• Interest in starting a career in HR with willingness to learn
• Excellent communication skills, written and verbal
• Experience in fast-paced environment with high-volume caseload and accuracy
• Strong MS Office skills and confidence using in-house tracking and reporting systems
• Friendly, supportive and empathetic approach
• Ability to make informed, fact-driven decisions

Responsibilities

• Provide ER advice via telephone, proactively managing queries into the team
• Advise, support, and guide on all aspects of the colleague lifecycle including employee relations, employment law, contracts, disciplinary issues, grievances, sickness, absence, and performance management
• Balance multiple priorities to ensure smooth resolution of ER cases
• Liaise with Senior HR Advisors to deliver complex ER advice and guidance to senior leaders

Skills

Communication skills

Caseload management

Microsoft Office

Empathy

Tools

In-house tracking systems

Job description

B&M Retail Limited in Speke, Liverpool, is recruiting an HR Shared Services Advisor to provide generalist HR telephone advice to 780+ stores nationwide. The role offers full training and is based in our Speke Support Centre.

You will work with retail colleagues and managers, handling a varied caseload and partnering with senior leaders for complex ER guidance. The position is full-time and office-based at Speke.