Senior Hr Advisor

Frank Wills Recruitment; West Kirby; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Benefits package

Performance-related bonus

Job summary

Frank Wills Recruitment in Liverpool is seeking a Senior HR Advisor to manage a varied ER caseload and focus on absence management in a fast-paced environment. The role involves advising managers, ensuring policy compliance, and using HR data to identify trends.

Hybrid working is available, with flexibility in hours. You will work with managers across the organisation, handling complex cases from initial advice through to resolution and contributing to HR projects and improvements within the HR

Qualifications

• CIPD Level 3 or 5 qualification is required.
• Senior HR Advisor level experience essential.
• Experience managing a varied and complex ER caseload end-to-end.
• Experience in a busy, fast-paced environment.
• Ability to manage own workload and prioritise competing demands autonomously.
• Passionate about advising, coaching and supporting managers through ER processes.
• Strong knowledge of UK employment law and HR best practice.
• Experience with absence-management procedures and attendance data.

Responsibilities

• Take full ownership of complex ER cases from initial advice to resolution.
• Advise, coach and support managers on disciplinary, grievance, performance and absence-management processes.
• Manage short-term, long-term and recurring absence cases in line with policy and law.
• Monitor attendance levels and trends; escalate concerns as needed.
• Coach managers in return-to-work meetings and occupational health referrals.
• Advise on reasonable adjustments and disability-related absence.
• Support managers in applying HR policies consistently.
• Build strong relationships with managers and stakeholders.
• Identify risks and provide practical, commercially balanced advice.
• Maintain case records and HR reports; analyze data for improvements.
• Contribute to HR projects and process improvements across the organisation.

Skills

Employee relations

Stakeholder management

Communication

Autonomous working

HR policy interpretation

Education

CIPD Level 3 or Level 5

Tools

Power BI

Microsoft Office

Job description

Senior HR Advisor

Location: Liverpool

Hybrid Working: four days office-based and one day working from home

Hours: Flexibility available

We are looking for an experienced Senior HR Advisor to join a busy, fast-paced organisation. This is an excellent opportunity for a confident HR professional who is passionate about employee relations and wants to make a genuine contribution to both the HR function and the wider business.

You will manage a varied caseload of complex employee relations matters from initial advice through to resolution. Working closely with managers across the organisation, you will provide practical, commercially focused guidance while ensuring processes are fair, consistent and compliant.

The role will also have a strong focus on absence management. You will support managers with short-term, long-term and recurring absence cases, monitor trigger points and use HR data to identify trends and areas requiring intervention.

Key responsibilities

• Take full ownership and accountability for complex ER cases from initial advice through to resolution.
• Advise, coach and support managers on disciplinary, grievance, performance, capability and absence-management processes.
• Manage short-term, long-term and recurring absence cases in line with company policy and employment legislation.
• Monitor attendance levels, absence trends and policy trigger points, escalating concerns where appropriate.
• Coach managers through return-to-work meetings, welfare meetings, occupational health referrals and formal absence-management procedures.
• Advise on reasonable adjustments and disability-related absence.
• Support managers in confidently and consistently applying HR policies and procedures.
• Build trusted relationships with managers and key stakeholders across the business.
• Identify potential risks and provide balanced, practical and commercially appropriate advice.
• Maintain accurate case records and produce relevant HR reports and management information.
• Use HR data to identify patterns and recommend practical interventions to improve attendance and employee wellbeing.
• Support continuous improvement across HR policies, processes and the employee experience.
• Contribute to wider HR projects, process improvements and business initiatives.
• Work collaboratively with colleagues across HR and the wider organisation.

Qualifications, skills and experience

• CIPD Level 3 or Level 5 qualification
• Previous experience working at SeniorHR Advisor level is essential.
• Strong experience managing a varied and complex ER caseload from beginning to end.
• Demonstrable experience working within a busy, fast-paced environment.
• Able to manage your own workload, prioritise competing demands and work autonomously.
• Passionate and experienced in advising, coaching and supporting managers through ER processes.
• Strong experience managing absence cases and advising managers on attendance-management procedures.
• Confident interpreting absence data, identifying trends and monitoring policy trigger points.
• Sound knowledge of UK employment law and HR best practice, including reasonable adjustments and disability-related absence.
• Strong communication, relationship-building and stakeholder-management skills.
• Strong IT skills, including confident use of Microsoft Office applications.
• Experience using Power BI to analyse data and produce reports would be advantageous.
• Experience working within a unionised environment would be advantageous but is not essential.

What's on offer?

Alongside a competitive salary, the organisation offers hybrid working, flexibility around working hours, an excellent company benefits package and a performance-related bonus.

Development - You will also have the opportunity to develop beyond operational employee relations by contributing to HR projects, process improvements and people-data initiatives