Employee Relations Business Partner

B&M Retail

Bedford

On-site

GBP 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Discount in stores

Free parking

Colleague portal discounts

Job summary

A leading retail company is seeking an experienced Employee Relations Business Partner to manage operational ER cases across 750 stores. The role involves providing support for complex cases, resolving conflicts informally, and ensuring a smooth process for grievances and disciplinaries. Ideal candidates will have a strong HR background, excellent communication skills, and the ability to handle challenging situations with professionalism.

Qualifications

Proven experience in a generalist HR role with a focus on employee relations.
Strong experience in mediation and influencing stakeholders.

Responsibilities

Act as a point of escalation for sensitive ER issues.
Navigate difficult employee relations issues and maintain professionalism.
Travel to multiple locations to support colleagues face to face.

Skills

Communication

Mediation

Problem Solving

Influencing

Education

Generalist HR experience

Understanding of UK employment law

Job description

Join to apply for the Employee Relations Business Partner role at B&M Retail

Direct message the job poster from B&M Retail

Due to our ongoing expansion, we are looking to recruit an experienced field-based ER specialist to manage operational ER cases within our retail stores.

You will be responsible for working with both retail colleagues and managers in 750 stores nationwide, providing Employee Relation support for complex cases face to face.

We are looking for a model of best practise who can focus on de-escalating any HR issue to mitigate the need for a formal process. This role will act as the point of escalation for grievances, disciplinaries, dismissals and other more serious ER cases.

The day to day role will:

Be a point of escalation for sensitive ER issues, fostering an environment where conflicts are resolved informally. You’ll work closely with both managers and employees to guide conversations towards productive outcome
Navigate difficult employee relations issues, from conflict resolution to disciplinary matters, while maintaining a calm, solution-focused approach
Be able to travel to multiple locations to support colleagues face to face in store
Balance multiple priorities ensuring a smooth solution to any ER case

To be successful, you’ll have:

Proven experience in a generalist HR role, with a focus on employee relations and case management. You should be comfortable handling complex and sometimes difficult cases
A strong ability to remain calm under pressure and deal with challenging, often emotional, situations while maintaining professionalism and commercial approach
Strong experience in mediation and the ability to influence key stakeholders to resolve issues before they escalate
The ability to think on your feet and offer pragmatic, solutions-focused advice to managers and colleagues
An understanding of UK employment law and best HR practices, with the ability to apply it in tough situations
Excellent communication skills, both written and verbal, with the ability to articulate sensitive information clearly and diplomatically
Worked within a commercial setting which places emphasis on a pragmatic approach to finding solutions

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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Seniority level