HR Shared Service Team Leader

gategroup; Staines-upon-Thames; On-site; GBP 32,000 - 42,000; Full time

Job summary

gategroup is seeking a capable HR Leader to oversee a team of HR Administrators, delivering end-to-end HR services across the employee lifecycle. You’ll manage hiring, contracts, pay reviews, leave and benefits while ensuring timely, accurate responses and driving improvements.

You’ll support HR projects and system enhancements, including governance and GDPR compliance, acting as deputy when needed. You’ll bring strong HR administration experience, team leadership within HR Shared Services, and

Qualifications

• HR administration background with lifecycle knowledge.
• Experience leading teams in HR Shared Services or HR Operations.
• Solid understanding of UK employment legislation.
• Familiarity with HR systems; Workday is desirable.
• CIPD qualification is desirable but not essential.

Responsibilities

• Lead a team of HR Administrators delivering end-to-end HR services for the employee lifecycle.
• Handle hiring, contract amendments, pay reviews, family leave and benefits.
• Resolve enquiries promptly, drive improvements and act as deputy in the HRSS Manager's absence.
• Support HR projects and system enhancements, including reporting and GDPR compliance.

Skills

HR administration

Team leadership

Attention to detail

Discretion with sensitive information

UK employment law

Workday

Microsoft Office

Education

CIPD qualification

Tools

Workday

Job description

Leading a team of HR Administrators, you'll oversee end-to-end HR administration across the full employee lifecycle. From hiring and contract amendments to pay reviews, family leave and benefits. You'll ensure enquiries are resolved promptly and accurately, drive continuous improvement, and act as a trusted deputy, taking the reins in the HRSS Manager's absence.

Beyond the day-to-day, you'll support HR projects and system enhancements (we use Workday), produce management reporting, and ensure compliance with employment legislation and GDPR.

What we're looking for

• A strong background in HR administration, with sound knowledge of the employee lifecycle
• Proven team leadership experience, ideally within HR Shared Services or HR Operations
• A dependable, professional approach - calm under pressure, meticulous with detail and discreet with sensitive information
• A good understanding of UK employment legislation
• Confidence with HR systems (Workday desirable) and Microsoft Office

A CIPD qualification is desirable but not essential - relevant experience and the right approach matter most.

Why join us

This is a role with genuine responsibility and visibility. You'll shape how HR shared services are delivered across the business, contribute to transformation projects and system improvements, and develop your career within a supportive team — all with the stability of regular Monday-to-Friday hours.

If you're an organised, reliable leader who takes pride in delivering an exceptional HR service, we'd like to hear from you