HR Services Advisor

Lonza; Manchester; Hybrid; Confidential; Full time

Job summary

Lonza in Manchester is seeking an HR Services Advisor (French Speaking) to join our HR team on a 12-month FTC. The role supports hired managers and employees with end-to-end HR inquiries in a fast-paced environment, with hybrid working (2 days onsite, 3 days WFH).

You will work across HR and payroll systems, advocate for a superior employee and stakeholder experience, and ensure timely, accurate information delivery in both French and English.

Qualifications

• Fluency in French and English is essential with strong written and verbal communication.
• Experience in HR operations, employee services, or HR administration in a fast-paced environment.
• Ability to handle HR requests end-to-end with accuracy and discretion.

Responsibilities

• Act as the point of contact for service related HR queries for hiring managers and employees, end-to-end handling.
• Provide best-in-class customer service, resolving queries quickly and professionally.
• Use HR and Payroll systems to support resolution of customer queries.
• Share feedback to process owners and suggest HR technology improvements.
• Monitor quality of transactional HR work and HR metrics.
• Initiate changes in Workday as defined by process.

Skills

French language

English language

Customer service

Tools

Workday

Job description

Job Title: HR Services Advisor (French Speaking)

Location: Manchester, United Kingdom

Hybrid Working Policy (2 days onsite, 3 days WFH)

12 Month FTC

The Human Resources Services Advisor is the first point of contact for assigned client groups. The HR Service Advisor acts with considerable independence, discretion, judgment and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements.

What you will get:

• An agile dynamic working culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• A variety of benefits dependent on role and location. The full list of our global benefits can be also found on https://www.lonza.com/careers/benefits

What you will do

• Act as the point of contact for any service related questions for hiring managers, employees and other HR team members and taking care of HR request until closure (end to end incl. tracking and tracing). Create high end user experience.
• Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile. Be knowledgeable of the business operation and the structure of the business, including key contacts. Provide ad-hoc support and advice in the delivery of HR calendar events.
• Use multiple HR and Payroll systems to support the resolution of customer queries.
• Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations.
• Monitor quality of Transactional work produced by the Hubs, along with key HR Services metrics.
• Initiate changes in Workday as defined by process.

What we are looking for

• Basic understanding of preventive, predictive, and corrective maintenance practices.
• Fluency in French and English is essential, with strong written and verbal communication skills.
• Proven experience within HR operations, employee services, or HR administration in a fast-paced environment.
• Strong customer focus, with a passion for delivering a positive employee and stakeholder experience.
• Excellent problem-solving, listening and interpersonal skills, with the ability to manage queries effectively and professionally.
• Detail-oriented with a continuous improvement mindset and the ability to identify opportunities to enhance HR processes and service delivery.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.