SSC HR Service Specialist

Lonza; Manchester; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lonza in Manchester is seeking an HR Operations professional to support employees across the region. This office-first, hybrid role combines in-person collaboration with flexible remote work, with two on-site days (Wednesday) and three remote days.

You will handle inquiries via ServiceNow, guide managers on HR policies, support the full employee lifecycle, and collaborate with Payroll to validate inputs before cycle closures.

Qualifications

• Proven background in HR Advisory, HR Shared Services, or HR Operations in a fast-paced environment.
• Hands-on experience with HR enterprise systems and case management tools (Workday and ServiceNow).
• Knowledge of end-to-end employee lifecycle processes and payroll collaboration.
• Excellent written and verbal English; additional languages are a plus.
• Adaptable, detail-oriented problem solver with ability to handle shifting workloads.

Responsibilities

• Serve as primary point of contact for employees, hiring managers, and HR Partners via ServiceNow.
• Guide line managers on core HR policies, procedures, and self-service processes.
• Support onboarding to offboarding workflows and ensure smooth operations.
• Collaborate with Payroll teams to prepare and validate inputs prior to cycle closures.
• Monitor transaction quality against KPIs and SLAs across regional hubs.
• Contribute to continuous improvement and localized HR projects.

Skills

HR Advisory

HR Shared Services

HR Operations

Customer service

English proficiency

Tools

Workday

ServiceNow

Job description

Join our dynamic HR operations team in Manchester, driving seamless end-to-end support and exceptional user experiences for employees across the region. This hybrid role balances collaboration with flexibility, keeping our workplace connected and efficient.

Office-first roles

This is an office-first role. Working together in person supports close, real-time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).

Note: For this vacancy, you will work on site 2 days per week (Wednesday mandatory) and remotely 3 days per week.

What you will get:

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Competitive hourly rate.

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

• Serve as the primary point of contact for employees, hiring managers, and HR Business Partners, managing inquiries end-to-end via ServiceNow.
• Guide line managers and stakeholders on core HR policies, procedures, and self-service processes.
• Support the entire employee lifecycle—from onboarding to offboarding—ensuring smooth operational workflows.
• Collaborate closely with internal Payroll teams to prepare and validate key inputs prior to cycle closures.
• Monitor transaction quality produced by regional Hubs against key performance metrics and SLAs.
• Contribute to continuous improvement initiatives and localized HR projects that optimize the customer journey.

What we are looking for:

• Proven background in HR Advisory, HR Shared Services, or HR Operations within a fast-paced environment.
• Hands-on experience with HR enterprise systems and case management tools (Workday and ServiceNow strongly preferred).
• Demonstrated knowledge of end-to-end employee lifecycle processes and payroll collaboration.
• Strong customer-service orientation with excellent written and verbal communication skills in English (French or additional languages are a plus).
• Adaptable, detail-oriented problem solver who thrives under shifting workloads and tight deadlines.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment.

As Lonza’s talent acquisition partner, please note, Randstad is responsible for the engagement and contracting of this contingent role.

Ready to play your part in shaping the future of life sciences?