HR Services Administrator

Consortium; Manchester; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Close Brothers HR Services Team is seeking an organised administrator to provide HR operational support across the employee lifecycle. The role offers hybrid working and can be filled on a part-time, job-share or full-time basis.

You will manage employee inquiries, assist with onboarding and contracts, advise on HR policies, coordinate interviews, support L&D projects and ER activities, and help implement improvements while maintaining an inclusive recruitment process.

Qualifications

• Demonstrable organisational and planning ability.
• Excellent attention to detail and accuracy.
• Confident in data reporting and presenting information.
• Excellent written and verbal communication and presentation skills.
• Proficient with MS Office packages (Excel, Outlook, PowerPoint).

Responsibilities

• Act as a key point of contact for employee enquiries, managing the shared inboxes for HR, TA and L&D with fast turnaround or escalation.
• Contribute to continuous improvement initiatives by identifying and implementing HR process enhancements.
• Prepare new starter contracts and offer documentation to support onboarding.
• Provide guidance on HR policies, processes and operating procedures for employees and managers.
• Coordinate and schedule interviews across business areas for a smooth candidate experience.
• Support internal talent programmes, development programmes and L&D projects.
• Carry out exit interviews and provide feedback to the HRBP.
• Support ER cases such as performance or absence processes.

Skills

Organisation

Attention to detail

Data reporting

Communication skills

MS Office

Time management

Job description

Pay: Competitive Basic Salary + Benefits + Discretionary Bonus

Highlighted points for this job

Part-time, job-share, or full-time basis available

HR Services Team role with administrative support responsibilities

Must have excellent organisational and communication skills

Hybrid working opportunity available

Commitment to inclusivity and reasonable adjustments for candidates

Overall summary:

At Close Brothers we welcome applications from people of all backgrounds, including those without previous financial services experience. We encourage you to apply even if you don’t meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop.

Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job may not always be available full-time. Our aim is to facilitate requests wherever possible and managers will consider them on an individual basis.

Join the Close Brothers HR Services Team where you will be accountable for providing administrative support across the entire employee lifecycle, ensuring timely and accurate delivery of HR operational tasks and activities.

Responsibilities:

• Act as a key point of contact for employee enquiries, managing the shared inboxes for HR, TA and L&D and ensuring fast turnaround, action or escalation where appropriate
• Contribute to continuous improvement initiatives by identifying and implementing enhancements to HR processes
• Prepare new starter contracts and offer documentation to support an effective and smooth onboarding experience for both the candidate and line manager
• Provide guidance on HR policies, processes and operating procedures for employees and managers
• Coordinate and schedule interviews across business areas, ensuring a smooth and professional experience for candidates and hiring managers
• Provide co-ordination support and assistance for internal talent programmes, development programmes and L&D projects
• Carry out exit interviews, when requested, and feedback to the relevant HRBP
• Provide greater support with ER cases i.e. supporting with performance or absence processes

You will bring experience and skills such as:

• Demonstrable organisational and planning ability.
• Excellent attention to detail, maintaining high quality and accuracy.
• Confidence managing and reporting on data.
• An ability to deliver work to a high standard whilst managing conflicting deadlines.
• Excellent written and verbal communication and presentation skills.
• Confidence using MS office packages - particularly Excel, Outlook and PowerPoint

It would be helpful, but not essential, if you also have/are:

Previously worked within an HR administrative role

Forward thinking with a genuine interest in the latest HR practices

As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

About us:

At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 2,600 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Find out about careers at Close Brothers: https://www.closebrothers.com/careers

Read colleagues’ testimonials:https://www.closebrothers.com/life-close-brothers#374017299-899295541

Our benefits package is outlined here:https://www.closebrothers.com/employee-benefits

Find out about our commitment to an inclusive work environment: Our Responsibility - Diversity and inclusion Close Brothers Group