HR Service Specialist – Hybrid, End-to-End Support

Lonza; Manchester; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lonza in Manchester is seeking an HR Operations professional to support employees across the region. This office-first, hybrid role combines in-person collaboration with flexible remote work, with two on-site days (Wednesday) and three remote days.

You will handle inquiries via ServiceNow, guide managers on HR policies, support the full employee lifecycle, and collaborate with Payroll to validate inputs before cycle closures.

Qualifications

• Proven background in HR Advisory, HR Shared Services, or HR Operations in a fast-paced environment.
• Hands-on experience with HR enterprise systems and case management tools (Workday and ServiceNow).
• Knowledge of end-to-end employee lifecycle processes and payroll collaboration.
• Excellent written and verbal English; additional languages are a plus.
• Adaptable, detail-oriented problem solver with ability to handle shifting workloads.

Responsibilities

• Serve as primary point of contact for employees, hiring managers, and HR Partners via ServiceNow.
• Guide line managers on core HR policies, procedures, and self-service processes.
• Support onboarding to offboarding workflows and ensure smooth operations.
• Collaborate with Payroll teams to prepare and validate inputs prior to cycle closures.
• Monitor transaction quality against KPIs and SLAs across regional hubs.
• Contribute to continuous improvement and localized HR projects.

Skills

HR Advisory

HR Shared Services

HR Operations

Customer service

English proficiency

Tools

Workday

ServiceNow

Job description

Lonza in Manchester is seeking an HR Operations professional to support employees across the region. This office-first, hybrid role combines in-person collaboration with flexible remote work, with two on-site days (Wednesday) and three remote days.

You will handle inquiries via ServiceNow, guide managers on HR policies, support the full employee lifecycle, and collaborate with Payroll to validate inputs before cycle closures.