HR Service Coordinator

VolkerWessels UK; Hoddesdon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Training and development opportunities

Flexible working opportunities

Employee Assistance programme

24/7 Virtual GP service

Job summary

VolkerWessels UK is recruiting a proactive HR Service Coordinator to join our Shared Services team in Hoddesdon. You will deliver a high-quality HR transactional service across the employee lifecycle, from onboarding new starters to processing contract changes and maintaining accurate HR records.

Reporting to the HR Service Centre Leader, you will provide first-line HR guidance and support to managers, manage data quality and contribute to reporting.

Qualifications

• Experience in a customer service, shared services, or contact centre environment.
• Strong communication skills with experience supporting customers by phone, email, and face-to-face.
• Excellent stakeholder management and relationship-building skills.
• Exceptional organisational skills and a keen eye for detail.
• Confidence using Microsoft Office applications and HR or business systems such as iTrent and ServiceNow.
• Experience handling sensitive and confidential information.
• Strong administrative capabilities with the ability to manage competing priorities and meet deadlines.
• GCSE English (Grade C/4 or above) or equivalent, and equivalent experience demonstrating strong written communication skills.

Responsibilities

• Deliver a high-quality HR transactional service across the employee lifecycle.
• Provide first-line HR guidance and support to employees and managers.
• Process HR documentation including offer letters, contract amendments, and employee record updates.
• Maintain accurate HR data and contribute to reporting and MI.
• Build relationships with stakeholders and provide outstanding customer service.
• Support continuous improvement initiatives within the HR Service Centre.
• Develop knowledge across multiple HR processes to contribute to a flexible team.
• Assist with wider HR Service Centre activities and projects as required.

Skills

Customer service

Shared services

Contact centre

Stakeholder management

Communication skills

Attention to detail

Organisational skills

Education

GCSE English (Grade C/4 or above) or equivalent

Tools

iTrent

ServiceNow

Microsoft Office

Job description

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment?

We're recruiting for a HR Service Coordinator to join our HR Shared Services team in Hoddesdon and play a key role in supporting colleagues across the business. This is a 12 month Fixed Term Contract.

Reporting to the HR Service Centre Team Leader, you'll provide a responsive and efficient HR administration service across the employee lifecycle, from onboarding new starters and processing contractual changes to maintaining accurate employee records within our systems.

About our role

• Deliver a high-quality HR transactional service across the employee lifecycle, ensuring an excellent experience for employees and managers.
• Provide first-line HR guidance and support, resolving queries in line with policies and service level agreements.
• Process HR documentation including offer letters, contract amendments, and employee record updates.
• Maintain accurate HR data and contribute to reporting and management information.
• Build strong relationships with stakeholders and provide outstanding customer service.
• Support continuous improvement initiatives within the HR Service Centre.
• Develop knowledge across multiple HR processes to contribute to a flexible and resilient team.
• Assist with wider HR Service Centre activities and projects as required.

About you

We're looking for an individual who is organised with strong attention to detail, customer-focused, and enjoys working as part of a collaborative team.

• Experience in a customer service, shared services, or contact centre environment.
• Strong communication skills with experience supporting customers by phone, email, and face-to-face.
• Excellent stakeholder management and relationship-building skills.
• Exceptional organisational skills and a keen eye for detail.
• Confidence using Microsoft Office applications and HR or business systems such as iTrent and ServiceNow.
• Experience handling sensitive and confidential information.
• Strong administrative capabilities with the ability to manage competing priorities and meet deadlines.
• GCSE English (Grade C/4 or above) or equivalent, and equivalent experience demonstrating strong written communication skills.

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Flexible working opportunities
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.