HR Service Coordinator

VolkerWessels UK Ltd.; Hoddesdon; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Birthday leave

Private medical care

Pension

Life assurance

Cycle to Work

Training & development

Flexible working

Employee Assistance Programme

Virtual GP

Job summary

VolkerWessels UK Ltd. is recruiting a HR Service Coordinator to join the HR Shared Services team in Hoddesdon. This 12-month Fixed Term Contract role focuses on delivering a responsive HR administration service across the employee lifecycle, from onboarding to contract changes.

You will provide first-line HR guidance, manage documentation, maintain data accuracy and support reporting while building strong stakeholder relationships.

Qualifications

• Experience in customer service, shared services or contact centre.
• Strong written and spoken communication; able to work with stakeholders.
• Excellent organisational skills with attention to detail.
• Experience handling confidential information and data privacy.

Responsibilities

• Deliver a high-quality HR transactional service across the employee lifecycle.
• Provide first-line HR guidance and support per policies and SLAs.
• Process documentation including offers, amendments, and records updates.
• Maintain accurate HR data and contribute to reporting and MI.
• Build relationships with stakeholders and provide outstanding service.

Skills

Customer service

Communication

Stakeholder management

Organisational skills

MS Office

HR systems

Confidential information

Prioritisation

Education

GCSE English

Tools

iTrent

ServiceNow

Job description

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment?

We're recruiting for a HR Service Coordinator to join our HR Shared Services team in Hoddesdon and play a key role in supporting colleagues across the business. This is a 12 month Fixed Term Contract.

Reporting to the HR Service Centre Team Leader, you'll provide a responsive and efficient HR administration service across the employee lifecycle, from onboarding new starters and processing contractual changes to maintaining accurate employee records within our systems.

About our role

• Deliver a high-quality HR transactional service across the employee lifecycle, ensuring an excellent experience for employees and managers.
• Provide first-line HR guidance and support, resolving queries in line with policies and service level agreements.
• Process HR documentation including offer letters, contract amendments, and employee record updates.
• Maintain accurate HR data and contribute to reporting and management information.
• Build strong relationships with stakeholders and provide outstanding customer service.
• Support continuous improvement initiatives within the HR Service Centre.
• Develop knowledge across multiple HR processes to contribute to a flexible and resilient team.
• Assist with wider HR Service Centre activities and projects as required.

About you

We're looking for an individual who is organised with strong attention to detail, customer-focused, and enjoys working as part of a collaborative team.

• Experience in a customer service, shared services, or contact centre environment.
• Strong communication skills with experience supporting customers by phone, email, and face-to-face.
• Excellent stakeholder management and relationship-building skills.
• Exceptional organisational skills and a keen eye for detail.
• Confidence using Microsoft Office applications and HR or business systems such as iTrent and ServiceNow.
• Experience handling sensitive and confidential information.
• Strong administrative capabilities with the ability to manage competing priorities and meet deadlines.
• GCSE English (Grade C/4 or above) or equivalent, and equivalent experience demonstrating strong written communication skills.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Flexible working opportunities
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to [e-mail]

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

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