HR Operations Specialist – Shared Services (12-Month Contract)

Fidelity Information Services, LLC; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and benefits

Inclusive and diverse environment

Opportunities for personal growth

Community involvement

Job summary

FIS is seeking an HR Operations assistant for a 12-month fixed-term contract in Greater London. You will support day-to-day HR processes, ensuring compliance with local regulations and company policies, and help maintain data integrity in our HR systems.

The role involves processing employee data changes, onboarding/offboarding, handling inquiries, and producing ad-hoc reports. We value collaboration, attention to detail, and a customer-service mindset as you help keep HR operations running

Qualifications

• At least 1 year of HR experience, ideally in operations or shared-services.
• Workday knowledge is preferred, training can be provided.
• Collaborative team player who supports colleagues and shares knowledge.
• Strong attention to detail with focus on accuracy and quality.
• Excellent customer service skills and a colleague-first approach.
• Clear communication with colleagues and managers.
• Ownership and problem-solving, seeing queries through to resolution.
• Discretion when handling sensitive information.
• Adaptability and continuous improvement mindset, always looking for better ways of working.

Responsibilities

• Oversees and transacts employee data changes and updates; handles high-volume HR administrative activities (on/off boarding, absence management, records management).
• Supports transactions and lifecycle events in self-service systems (transfers, promotions, separations).
• Handles employee inquiries and resolves Workday-related issues; escalates as needed.
• Ensures data quality and adherence to global data standards; runs ad-hoc reports.
• Delivers exceptional customer service and timely, professional responses to inquiries.
• Maintains SLAs and PSD metrics in people systems; collaborates across locations.

Skills

HR operations

Data accuracy

Customer service

Communication

Ownership

Discretion

Adaptability

Tools

Workday

Job description

FIS is seeking an HR Operations assistant for a 12-month fixed-term contract in Greater London. You will support day-to-day HR processes, ensuring compliance with local regulations and company policies, and help maintain data integrity in our HR systems.

The role involves processing employee data changes, onboarding/offboarding, handling inquiries, and producing ad-hoc reports. We value collaboration, attention to detail, and a customer-service mindset as you help keep HR operations running