HR Shared Services Administrator - 12 Month FTC

FIS; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and benefits

Inclusive and diverse environment

Opportunities for personal growth

Community involvement

Job summary

FIS is seeking an HR Operations assistant for a 12-month fixed-term contract in Greater London. You will support day-to-day HR processes, ensuring compliance with local regulations and company policies, and help maintain data integrity in our HR systems.

The role involves processing employee data changes, onboarding/offboarding, handling inquiries, and producing ad-hoc reports. We value collaboration, attention to detail, and a customer-service mindset as you help keep HR operations running

Qualifications

• At least 1 year of HR experience, ideally in operations or shared-services.
• Workday knowledge is preferred, training can be provided.
• Collaborative team player who supports colleagues and shares knowledge.
• Strong attention to detail with focus on accuracy and quality.
• Excellent customer service skills and a colleague-first approach.
• Clear communication with colleagues and managers.
• Ownership and problem-solving, seeing queries through to resolution.
• Discretion when handling sensitive information.
• Adaptability and continuous improvement mindset, always looking for better ways of working.

Responsibilities

• Oversees and transacts employee data changes and updates; handles high-volume HR administrative activities (on/off boarding, absence management, records management).
• Supports transactions and lifecycle events in self-service systems (transfers, promotions, separations).
• Handles employee inquiries and resolves Workday-related issues; escalates as needed.
• Ensures data quality and adherence to global data standards; runs ad-hoc reports.
• Delivers exceptional customer service and timely, professional responses to inquiries.
• Maintains SLAs and PSD metrics in people systems; collaborates across locations.

Skills

HR operations

Data accuracy

Customer service

Communication

Ownership

Discretion

Adaptability

Tools

Workday

Job description

*** 12 Month Fixed Term Contract ***

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

You will assist in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards.

About the team:

The HR Hub is a collaborative team within our global HR function, providing specialist support for complex HR queries and escalations. We work together to deliver accurate, consistent and high-quality HR support, while continually looking for ways to improve our processes and the colleague experience.

What you’ll be doing:

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system’s self-service function. (e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

What you bring:

• Previous HR experience at least one year, ideally within an HR operations or shared-services environment.
• Workday knowledge is preferred, but not essential as training can be provided.
• Collaborative team player who supports colleagues and shares knowledge.
• Strong attention to detail, with a focus on accuracy and quality.
• Excellent customer service skills and a colleague-first approach.
• Clear communication with colleagues and managers.
• Ownership and problem-solving, seeing queries through to resolution.
• Sound judgement and discretion when handling sensitive information.
• Adaptability and a continuous improvement mindset, always looking for better ways of working.

What we offer you:

• At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growthInclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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