HR Operations Specialist – Shared Services (12‑Month)

FIS; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Tools for personal and professional成长

Inclusive and diverse work environment

Resources to invest in your community

Competitive salary and benefits

Job summary

FIS in Greater London is hiring for an HR Operations role on a 12-month fixed-term contract. You will support day-to-day HR operations, ensuring compliance with local regulations and policies, and handle high-volume data changes and lifecycle events.

You will work within the HR Hub to provide expert support for complex queries, aiming for high-quality service and data integrity while enhancing processes across the organisation.

Qualifications

• 1 year of HR experience or more in HR operations or shared services.
• Workday knowledge is preferred but training can be provided.
• Collaborative team player who supports colleagues and shares knowledge.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent customer service skills and a colleague-first approach.
• Clear communication with colleagues and managers.
• Ownership and problem solving, seeing queries through to resolution.
• Discretion when handling sensitive information.
• Adaptability and continuous improvement mindset.

Responsibilities

• Oversees and transacts all employee data changes and updates in HRIS systems.
• Supports life cycle events processing (transfers, promotions, separations) in the self-service function.
• Handles employee inquiries and issues resolution; research/escalate Workday issues.
• Ensures data quality and adheres to global data standards; runs ad-hoc reports.
• Delivers professional, timely, high-quality service to employees and managers.
• Ensures SLAs are met and PSD metrics are delivered.
• Builds networks across functions and locations.

Skills

HR operations

Workday knowledge

Collaborative team player

Attention to detail

Customer service

Communication

Ownership & problem solving

Discretion with sensitive information

Adaptability

Tools

Workday

Job description

FIS in Greater London is hiring for an HR Operations role on a 12-month fixed-term contract. You will support day-to-day HR operations, ensuring compliance with local regulations and policies, and handle high-volume data changes and lifecycle events.

You will work within the HR Hub to provide expert support for complex queries, aiming for high-quality service and data integrity while enhancing processes across the organisation.