HR Operations Manager

Vinarchy; West of England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual wine allowance

Flexible working (Up to 2 days working

From home

Job summary

Vinarchy is a global wine company seeking an HR Operations Manager to lead HR Shared Services and drive scalable, data-driven operations, supporting the SAP SuccessFactors transformation.

You will collaborate across geographies to improve data quality, governance and automation, while enhancing employee and manager experiences during the SAP rollout, ensuring compliant, efficient services across the lifecycle.

Qualifications

• Experience leading HR Shared Services in complex, multi-country organisations.
• Proven ability to drive process improvements and automation.
• Experience with SAP SuccessFactors implementation programmes.
• Strong governance, data quality and compliance experience.
• Able to translate strategy into operating models and deliver outcomes.

Responsibilities

• Lead global HR Shared Services to deliver accurate, compliant support across the employee lifecycle.
• Oversee SAP SuccessFactors implementation readiness and adoption activities.
• Drive standardisation, automation and simplification of HR processes.
• Strengthen data governance and controls across HR master data.
• Develop meaningful workforce metrics and reporting with HR Systems team.

Skills

HR Operations leadership

Global / multi-country experience

SAP SuccessFactors

Process improvement

Governance & data quality

Stakeholder management

Change management

Data-driven decision making

Tools

SAP SuccessFactors

Job description

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Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

About The Role

Reporting to the Head of HR Operations, the HR Operations Manager leads the HR Shared Services team and is a key contributor to the evolution of HR Operations across Vinarchy.

This role is accountable not only for the delivery of efficient,accurateand compliant HR services, but also for evolving HR Operations into a scalable, data-drivenand digitally enabled function that supports the broader People & Communications strategy.

Operating at the intersection of people, process, technology and governance, the HR Operations Manager will play a critical role in simplifying ways of working, improving employee and manager experiences, strengthening data quality and controls, and enabling greater automation and self-service through the upcoming SAP SuccessFactors transformation.

Key Responsibilities Include:

HR Shared Services Leadership & Service Delivery

• Lead the global HR Shared Services team to deliver efficient, accurate and compliant support across the employee lifecycle.
• Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation.
• Establish and embed service management disciplines, including service catalogue ownership, escalation management, SLAs and continuous improvement practices.

HRIS Upgrade & Digital Enablement

• Act as the operational lead for HR Shared Services through the SAP SuccessFactors implementation programme.
• Partner with the Head of HR Operations, Payroll & HR Systems Manager, Payroll, IT, implementation partners and project stakeholders to progress key project deliverables.
• Drive operational readiness and adoption activities, including process alignment, stakeholder engagement, communications and readiness planning.
• Review, simplify and standardise HR processes across the employee lifecycle, eliminating unnecessary complexity and manual workarounds.
• Identify opportunities to standardise, automate and improve operational efficiency.
• Lead cross-functional initiatives that improve employee experience, manager experience and service effectiveness.

Data Governance, Controls & Compliance

• Strengthen governance, controls and accountability across employee lifecycle processes and HR master data.
• Improve data quality, auditability and process compliance across HR Operations.
• Ensure critical processes are documented and supported through robust standard operating procedures.

Workforce Insights & Operational Reporting

• Establish meaningful measures for service performance, transaction quality, servicedemandand operational effectiveness.
• Improve the quality, accessibility and reliability of workforce and operational data, alongside the HR Systems team.
• Support the broader People function in building a more data-driven approach to decision making.

What You'll Bring:

• Significant experienceleading HR Operations or HR Shared Services functions within complex, multi-country organisations.
• Demonstrated experience assessing and enhancing service delivery models or shared services functions.
• Strong experience leading or supporting HR technology implementations, ideally SAP SuccessFactors.
• Proven capability in processimprovementand change management.
• Experience developing governance frameworks, operatingmodelsand accountability structures.
• Strong understanding of HR data management, operationalcontrolsand compliance requirements.
• Ability to translate strategicobjectivesinto practical operating models and operational outcomes.
• Excellent stakeholder management skills, with the ability to influence across multiple functions and levels.

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

• Annual wine allowance and access to unique wine specials
• Flexible working (Up to 2 days working from home)
• Paid Parental Leave
• Start your weekend early with our Fast Friday finishes!
• Modern office located Bristol
• Go Beyond Day - make a difference in your local community
• Access to an extensive online learning library
• Private Health Insurance Discounts & Annual Flu Vaccination Program
• Employee Assistance Program & Various exclusive employee discounts

Want to know more about us? Check out this short video!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.