HR Operations Manager

Vinarchy group.; West of England; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Annual wine allowance

Flexible working (Up to 2 days working

from home

Job summary

Vinarchy, a global wine company established in 2025, is seeking an HR Operations Manager to lead the HR Shared Services team and evolve HR Operations into a scalable, data-driven function that supports the People & Communications strategy.

Reporting to the Head of HR Operations, you will drive efficiency, governance and automation, oversee SAP SuccessFactors implementation, improve data quality, and partner with Payroll, IT and project stakeholders from multi-country operations.

Qualifications

• Significant experience leading HR Operations or HR Shared Services in multi-country organisations.
• Experience enhancing service delivery models or shared services.
• Experience leading HR technology implementations, ideally SAP SuccessFactors.
• Experience developing governance frameworks, operating models and accountability structures.
• Strong understanding of HR data management, operational controls and compliance.
• Ability to translate strategic objectives into practical operating models and outcomes.
• Excellent stakeholder management across functions and levels.

Responsibilities

• Lead the global HR Shared Services team delivering efficient, accurate and compliant support across the employee lifecycle.
• Maintain service levels, controls and operational performance during transformation.
• Establish and embed service management disciplines, including service catalogue ownership, escalation management, SLAs and continuous improvement practices.
• Act as operational lead for SAP SuccessFactors implementation and readiness activities.
• Collaborate with Payroll, HR Systems Manager, IT and project stakeholders on key deliverables.
• Review and standardise HR processes; drive automation and simplification.
• Improve data quality, governance and reporting to support data-driven decision making.
• Lead cross-functional initiatives to improve employee and manager experience.

Skills

HR Operations leadership

HR Shared Services

Stakeholder management

SAP SuccessFactors

Tools

SAP SuccessFactors

Job description

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Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

About The Role

Reporting to the Head of HR Operations, the HR Operations Manager leads the HR Shared Services team and is a key contributor to the evolution of HR Operations across Vinarchy.

This role is accountable not only for the delivery of efficient,accurateand compliant HR services, but also for evolving HR Operations into a scalable, data-drivenand digitally enabled function that supports the broader People & Communications strategy.

Operating at the intersection of people, process, technology and governance, the HR Operations Manager will play a critical role in simplifying ways of working, improving employee and manager experiences, strengthening data quality and controls, and enabling greater automation and self-service through the upcoming SAP SuccessFactors transformation.

Key Responsibilities Include:

HR Shared Services Leadership & Service Delivery

• Lead the global HR Shared Services team to deliver efficient, accurate and compliant support across the employee lifecycle.
• Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation.
• Establish and embed service management disciplines, including service catalogue ownership, escalation management, SLAs and continuous improvement practices.

HRIS Upgrade & Digital Enablement

• Act as the operational lead for HR Shared Services through the SAP SuccessFactors implementation programme.
• Partner with the Head of HR Operations, Payroll & HR Systems Manager, Payroll, IT, implementation partners and project stakeholders to progress key project deliverables.
• Drive operational readiness and adoption activities, including process alignment, stakeholder engagement, communications and readiness planning.
• Review, simplify and standardise HR processes across the employee lifecycle, eliminating unnecessary complexity and manual workarounds.
• Identify opportunities to standardise, automate and improve operational efficiency.
• Lead cross-functional initiatives that improve employee experience, manager experience and service effectiveness.

Data Governance, Controls & Compliance

• Strengthen governance, controls and accountability across employee lifecycle processes and HR master data.
• Improve data quality, auditability and process compliance across HR Operations.
• Ensure critical processes are documented and supported through robust standard operating procedures.

Workforce Insights & Operational Reporting

• Establish meaningful measures for service performance, transaction quality, servicedemandand operational effectiveness.
• Improve the quality, accessibility and reliability of workforce and operational data, alongside the HR Systems team.
• Support the broader People function in building a more data-driven approach to decision making.

What You'll Bring:

• Significant experienceleading HR Operations or HR Shared Services functions within complex, multi-country organisations.
• Demonstrated experience assessing and enhancing service delivery models or shared services functions.
• Strong experience leading or supporting HR technology implementations, ideally SAP SuccessFactors.
• Proven capability in processimprovementand change management.
• Experience developing governance frameworks, operatingmodelsand accountability structures.
• Strong understanding of HR data management, operationalcontrolsand compliance requirements.
• Ability to translate strategicobjectivesinto practical operating models and operational outcomes.
• Excellent stakeholder management skills, with the ability to influence across multiple functions and levels.

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

• Annual wine allowance and access to unique wine specials
• Flexible working (Up to 2 days working from home)
• Paid Parental Leave
• Start your weekend early with our Fast Friday finishes!
• Modern office located Bristol
• Go Beyond Day - make a difference in your local community
• Access to an extensive online learning library
• Private Health Insurance Discounts & Annual Flu Vaccination Program
• Employee Assistance Program & Various exclusive employee discounts

Want to know more about us? Check out this short video!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.