HR Operations Lead: Service Delivery & System Implementation

Bidvane; City of Edinburgh; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

CrossReach is seeking an HR Service Delivery Advisor to lead the HR Operations team and oversee end-to-end employee lifecycle administration. You will drive service improvements, manage workloads, and ensure compliance with employment law while supporting a major HR system replacement.

The role requires line management experience, strong analytical skills and the ability to work within CrossReach’s Christian ethos. The position is based at Charis House in Edinburgh and is 38.5 hours per week.

Qualifications

• Ability to organise a busy HR service and prioritise work effectively.
• Experience using HR systems and analysing HR data to inform decisions.
• Analytical mindset with attention to detail in HR processes.
• Discretion and safeguarding sensitive and confidential information.
• Knowledge of employment law, safer recruitment and regulatory requirements.

Responsibilities

• Lead day-to-day delivery of HR Operations, setting priorities and balancing workloads.
• Oversee employee lifecycle processes including onboarding, changes, records and leavers.
• Develop the HR Operations team to deliver consistent service standards.
• Ensure HR processes comply with legislation, safer recruitment and statutory requirements.
• Review processes and identify improvements to drive efficiency.
• Explore how technology can improve HR efficiency and service delivery.
• Monitor service standards and KPIs to maintain quality.
• Use HR data to identify trends, risks and improvement opportunities.
• Work at Charis House in Edinburgh.

Skills

Organising a busy service

Using HR systems and data

Analytical skills and attention to det

Sound judgement with confidential info

Employment legislation & recruitment

Job description

CrossReach is seeking an HR Service Delivery Advisor to lead the HR Operations team and oversee end-to-end employee lifecycle administration. You will drive service improvements, manage workloads, and ensure compliance with employment law while supporting a major HR system replacement.

The role requires line management experience, strong analytical skills and the ability to work within CrossReach’s Christian ethos. The position is based at Charis House in Edinburgh and is 38.5 hours per week.