HR Service Delivery Advisor

CrossReach; City of Edinburgh; On-site; GBP 45,000 - 65,000; Full time

Job summary

CrossReach is seeking an HR Operations Team Lead to oversee the HR Operations function and ensure an efficient, accurate and responsive service. You will lead a team, manage onboarding, contracts changes, records and leaver processes, and drive continuous improvement across the full employee lifecycle.

You will use HR systems and data, uphold employment legislation and safer recruitment standards, and work to deliver high standards of service in a regulated environment.

Qualifications

• Experience delivering HR operations across the employee lifecycle.
• Line management experience and ability to lead a busy service.

Responsibilities

• Lead the HR Operations team to deliver an efficient, accurate and responsive HR service across the full employee lifecycle, including onboarding, contracts changes, records and leaver processes.
• Set priorities, balance workloads and develop the team to maintain high service standards and compliance.
• Identify process improvements, leverage technology to increase efficiency and use HR data to spot trends and risks.

Job description

Help us deliver an HR service that makes a real difference.

Here at CrossReach, our HR Operations team helps ensure our people receive the support they need throughout their time with us. We are now looking for someone to lead our HR Operations team and make sure our people, managers and services receive an efficient, accurate and responsive HR service. This is a really varied role where you’ll combine people management, operational HR expertise, problem solving and continuous improvement. You’ll oversee HR operations across the full employee lifecycle, including onboarding, contractual changes, employee records and leaver processes, while supporting and developing the HR Operations team to deliver consistently high standards.

What you’ll be doing

You’ll take ownership of the day to day delivery of HR Operations, setting priorities, balancing workloads and supporting your team to provide a reliable service that is compliant with legislation, safer recruitment standards and statutory requirements. But this role is more than keeping processes moving and making sure we are on track, one of the most important parts of your role is to look for ways to make them better. You’ll review how we work, how we can use technology to improve our efficiency, monitor service standards and KPIs and use HR data to identify trends, risks and opportunities for improvement.

What we’re looking for

You’ll bring experience of delivering HR operations across the employee lifecycle, alongside line management experience and the ability to organise a busy service. You’ll be comfortable using HR systems and data, have strong analytical skills and attention to detail, and be able to use sound judgement when handling sensitive and confidential information. You’ll also need a good working knowledge of employment legislation, safer recruitment and relevant regulatory requirements.

Experience of delivering operational projects or working within social care, or other regulated environments would be an advantage. It’s also significant year for our HR Operations team as we replace our HR system, so we’d particularly like to hear from you if you have experience of implementing a new HR system or supporting a similar transition.

So, if you’re an experienced HR professional who enjoys making things work better, supporting people and turning good HR processes into great service, we’d love to hear from you.

You can find out more about CrossReach and the role in our Candidate Pack HERE

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.

Additional Information for Candidates

Deadline: Posts close at midnight on the indicated date.