HR Service Delivery Advisor

Bidvane; City of Edinburgh; Hybrid; GBP 38.000 - 46.000; Vollzeit

Zusammenfassung

CrossReach is seeking an HR Service Delivery Advisor to lead the HR Operations team and oversee end-to-end employee lifecycle administration. You will drive service improvements, manage workloads, and ensure compliance with employment law while supporting a major HR system replacement.

The role requires line management experience, strong analytical skills and the ability to work within CrossReach’s Christian ethos. The position is based at Charis House in Edinburgh and is 38.5 hours per week.

Qualifikationen

• Ability to organise a busy HR service and prioritise work effectively.
• Experience using HR systems and analysing HR data to inform decisions.
• Analytical mindset with attention to detail in HR processes.
• Discretion and safeguarding sensitive and confidential information.
• Knowledge of employment law, safer recruitment and regulatory requirements.

Aufgaben

• Lead day-to-day delivery of HR Operations, setting priorities and balancing workloads.
• Oversee employee lifecycle processes including onboarding, changes, records and leavers.
• Develop the HR Operations team to deliver consistent service standards.
• Ensure HR processes comply with legislation, safer recruitment and statutory requirements.
• Review processes and identify improvements to drive efficiency.
• Explore how technology can improve HR efficiency and service delivery.
• Monitor service standards and KPIs to maintain quality.
• Use HR data to identify trends, risks and improvement opportunities.
• Work at Charis House in Edinburgh.

Kenntnisse

Organising a busy service

Using HR systems and data

Analytical skills and attention to det

Sound judgement with confidential info

Employment legislation & recruitment

Jobbeschreibung

The HR Service Delivery Advisor leads CrossReach’s HR Operations team, overseeing the service provided to staff, managers and services. The role covers employee lifecycle administration and team leadership, alongside improving processes, using technology effectively and monitoring service performance. A major focus is supporting the replacement of the HR system, with relevant implementation experience especially welcome. Applicants need a Christian faith and must uphold CrossReach’s ethos; the role is 38.5 hours a week and requires a UK right-to-work check.

What the job involves

• Lead the day-to-day delivery of HR Operations, setting priorities and balancing workloads
• Oversee employee lifecycle processes, including onboarding, contractual changes, employee records and leaver processes
• Support and develop the HR Operations team to deliver consistent service standards
• Ensure HR processes comply with legislation, safer recruitment standards and statutory requirements
• Review processes and identify improvements
• Explore how technology can improve efficiency
• Monitor service standards and KPIs
• Use HR data to identify trends, risks and opportunities for improvement
• Work at Charis House in Edinburgh

Experience

• Delivering HR operations across the employee lifecycle
• Line management experience

Skills & knowledge

• Organising a busy service
• Using HR systems and data
• Analytical skills and attention to detail
• Sound judgement when handling sensitive and confidential information
• Working knowledge of employment legislation, safer recruitment and relevant regulatory requirements

Checks & eligibility

• UK right-to-work entitlement check

Other

• Christian faith and ability to work within and uphold CrossReach’s Christian ethos

Nice to have

• Operational project delivery experience
• Experience in social care or another regulated environment
• Experience implementing a new HR system or supporting a similar transition