HR Operations Administrator

Willis Re; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Willis Re is seeking an HR Operations Administrator to provide comprehensive HR support across the employee lifecycle in a hybrid Ipswich setting. You will manage onboarding, changes, offboarding, and ensure data integrity in HR systems.

You will coordinate with IT, Facilities and payroll teams, produce documentation, and contribute to continuous improvement of HR processes for our global workforce.

Qualifications

• Strong understanding of HR processes and the employee lifecycle.
• Experience with Workday HRIS (desired).
• CIPD Level 3 or working towards Level 5.

Responsibilities

• Manage onboarding, changes, and offboarding across the employee lifecycle.
• Ensure HR records are accurate and up to date in HRIS.
• Produce employment documents per company policies.

Skills

HR processes

Onboarding

Payroll support

Stakeholder management

Attention to detail

Data handling

Education

CIPD Level 3 or working towards Level 5

Tools

Workday

Excel

Job description

# HR Operations AdministratorApply nowHRFull timeUnited Kingdom – IpswichJR192Posted 1 week ago**Location:** Ipswich (Hybrid)**Reporting Line:** Head of HR Operations**The Role**To provide efficient and accurate HR administrative support across the employee lifecycle, ensuring high-quality service delivery to employees and managers. The role supports HR operations, maintains data integrity in HR systems, and contributes to process improvements for our expanding Global workforce**Key Responsibilities*** Worker Lifecycle Administration + Manage HR administration across the full employee lifecycle: - Onboarding (contracts, offer letters, right-to-work checks, pre-employment screening) - Changes (promotions, salary reviews, transfers) - Offboarding (leavers, exit documentation) + Ensure all employee records are accurate and up to date in HR systems + Produce employment-related documentation in line with company policies + Coordinate the onboarding process for contingent workers, contractors and third-party suppliers + Act as a key point of contact for candidates and hiring managers to facilitate a smooth onboarding experience + Liaise with internal teams (e.g. IT, Facilities, Security) and external providers to ensure timely system access, equipment allocation and building access for new joiners + Monitor onboarding progress and follow up on outstanding actions to ensure all pre-start requirements are met + Coordinate and deliver HR induction sessions for new joiners, ensuring a positive and informative first-day experience + Prepare and update induction materials to reflect current policies, benefits and organisational updates* HR Systems & Data Management + Maintain and update the HRIS (Workday) with a high level of accuracy + Run regular audits to ensure data integrity and compliance + Generate standard HR reports (headcount, attrition, absence, etc.) + Support system testing, updates, and improvements* Payroll & Benefits Support + Provide administrative support for payroll processes: - Prepare and validate monthly payroll inputs - Liaise with payroll team/providers to resolve discrepancies + Support benefits administration (e.g. pensions, healthcare, life assurance) + Respond to employee queries related to pay and benefits* Employee & Manager Support + Act as a key point of contact for day-to-day HR queries + Provide guidance on HR policies, processes, and procedures + Escalate complex employee relations issues to HR Business Partners* Compliance & Governance + Ensure HR processes comply with UK employment law and internal policies + Maintain employee files and documentation in line with GDPR requirements + Support audits and compliance checks* Process Improvement & Projects + Identify opportunities to improve HR processes and efficiency + Support HR projects (e.g. system implementation, policy updates, employee engagement initiatives) + Contribute to standardising of global HR processes**About You*** Strong understanding of HR processes and the employee lifecycle* Experience working with Workday HRIS (desired)* High attention to detail and strong organisational skills* Ability to manage multiple priorities and meet deadlines* Strong communication and stakeholder management skills* Good Excel and data handling skills* Experience supporting payroll or benefits processes* Understanding of UK employment law basics* CIPD Level 3 or working towards Level 5