HR Manager

Thwaites; West of England; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Gratuities paid monthly

Stream wage access

28 days annual leave

Health cash plan

Gym & Spa discounts

Employee discounts

Pension & Life assurance

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Bespoke training programmes

Engaging supportive work environment

Job summary

Thwaites is seeking a Hotel HR Manager to lead the HR function on site and partner with the General Manager and People Team to attract, develop, and retain talent. You will drive recruitment, onboarding, payroll preparation, and manager coaching while ensuring compliance and a great employee experience.

The role requires CIPD Level 5 with Level 7 desirability, minimal 3 years HR experience, preferably in hospitality, and a proactive, organised approach to workload and stakeholder management.

Qualifications

• At least 3 years HR experience, currently in an advisor role or above.
• CIPD Level 5 is required; Level 7 is desirable.
• Hospitality experience is preferred; strong organisational skills.

Responsibilities

• Lead recruitment and onboarding cycles across the hotel.
• Prepare payroll inputs for weekly and salaried staff.
• Coach managers on performance, absence, and scheduling.
• Oversee absence management and utilise Occupational Health when needed.
• Ensure compliance with right-to-work, visas, and mandatory training.
• Produce people metrics and support reviews at People Reviews.

Skills

HR management

Employee relations

Coaching managers

Training delivery

Communication

Education

CIPD Level 5

CIPD Level 7 desirable

Job description

Are you passionate about people, hospitality, and creating exceptional workplace experiences? We’re looking for a proactive, people-focused Hotel HR Manager to join our team and play a pivotal role in shaping our culture and supporting our hotel to deliver excellence every day.

As the Hotel HR Manager, you’ll manage the HR function within the property—supporting leaders, developing our teams, and ensuring compliance while making our hotel a brilliant place to work. You’ll partner closely with the General Manager, People Partner and Head of Departments to attract, develop, and retain fantastic talent across the business.

Your day to day:

• Be fully involved in the recruitment and onboarding cycle of all employees, from supporting managers with advertising vacancies, candidate screening, participating in interviews and completing all onboarding documents
• Ensuring every new team member receives a detailed, informative and welcoming induction to the company, property and department.
• Complete all payroll input and prep for the central payroll team, for 4 weekly and salaried employees
• Supporting and coaching managers with the absence management process ensuring a fair process for all employees
• Coach and mentor managers with rota accuracy, payroll forecasting, and scheduling best practice.
• Coordinate the performance and talent review cycle, ensuring all team members receive great performance conversations.
• Promote the company’s training calendar and development opportunities including developing team members through apprenticeships academies
• Audit training matrices and deliver company bite-size training sessions where required.
• Working alongside the People Team, provide advice and coaching on grievances, disciplinaries, performance and absence management.
• With HODs, manage both long- and short-term absence, utilising Occupational Health when needed.
• Manage the employee engagement initiatives, lead the staff forum, and promote wellbeing and benefits.
• Ensure HR compliance across right-to-work, visas, and mandatory training.
• Produce people metrics reports to present insights and recommendations at People Reviews.

What We’re Looking For:

We are looking for someone with at least 3 years demonstrable experience,who is currently an HR advisor or above, ideally within hospitality or a similar fast-paced environment. You will be qualified in a minimum CIPD Level 5, whilst a CIPD Level 7 is desirable or the equivalent experience.

You will be a confident communicator who can build trust and strong relationships. You will be comfortable with coaching managers and handling employee relations with confidence.. Having experience delivering training sessions would be desirable.

You will be someone highly organised with great attention to detail and have the ability to manage a sometimes-reactive workload.

We are looking for someone who is genuinely passionate about people, culture, and have proven examples of providing an exceptional employee experience. This role is ideal for someone loves being a true generalist and enjoys variety day to day>. ********

In return, we are offering a rewarding role with scope for career progression along with;

• Gratuities paid monthly
• Stream - the ability to withdraw up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Complimentary use of the hotel Gym & Spa with discounted Spa treatments
• Generous employee discounts on Food, Beverage & Accommodation across our beautiful Hotels and Inns across the country
• Pension & Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

INDHP