HR Helpdesk Specialist – People Administrator

Morrisons; Bradford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Generous holiday entitlement

Staff discount

Career progression opportunities

Free parking

Job summary

Morrisons is seeking an HR Administrator for our Bradford Head Office to support colleagues and line managers with HR policies, processes and pay. The role begins on a phone line and will evolve to include chat/helpdesk support.

You will provide expert advice, maintain confidentiality under GDPR, and collaborate with shared services to resolve queries end-to-end while guiding managers on more complex issues.

Qualifications

• Experience on a helpline or contact centre.
• Knowledge of HR policies and processes.
• Experience using People systems and data.
• Familiarity with helpdesk tools.
• Strong communication skills and ability to guide others.
• Detail-oriented with ability to manage multiple queries.

Responsibilities

• Provide expert advice and support to colleagues on HR queries.
• Aim for first-time resolution with prompt, accurate responses.
• Maintain confidentiality and ensure GDPR compliance.
• Coach line managers on complex queries and escalate when needed.
• Collaborate with shared services to manage queries end-to-end.

Skills

Communication skills

HR policies knowledge

People systems experience

Helpdesk tools familiarity

Customer service mindset

Job description

Morrisons is seeking an HR Administrator for our Bradford Head Office to support colleagues and line managers with HR policies, processes and pay. The role begins on a phone line and will evolve to include chat/helpdesk support.

You will provide expert advice, maintain confidentiality under GDPR, and collaborate with shared services to resolve queries end-to-end while guiding managers on more complex issues.