HR Help Desk Executive (Mandarin Speaker)

CB Talents SP; Swindon; On-site; GBP 6,749 - 11,249; Full time

Job summary

CB Talents SP招聘一名 Mandarin-speaking HR Help Desk Executive，以在中英双语环境中处理员工HR咨询并提供准确、及时的协助。您将通过聊天、电子邮件或电话处理 inquiries，并协助薪资、福利和HR政策事项，同时保持记录。

该职位需要出色的沟通、解决问题的能力，以及在快节奏环境中的细致工作态度。适合热衷帮助他人并提升服务质量的人士。

工作时间为标准日班，工作地点待定，薪资以月薪形式发放，前景广阔。请具备相关工作经验者优先。

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem‑solving skills.
• Detail-oriented and able to work in a fast‑paced environment.
• Basic understanding of HR processes is a plus.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Skills

Mandarin

English fluency

Communication

Customer service

Problem solving

Job description

About the job HR Help Desk Executive (Mandarin Speaker)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin‑speaking HR Help Desk Executive to support employees by handling HR‑related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast‑paced environment
• Basic understanding of HR processes is a plus