HR Specialist - Chinese Speaker

Super Smart Service Ltd; Lichfield; On-site; GBP 28,000 - 36,000; Full time

Job summary

CIRRO Fulfillment in the United Kingdom is hiring an HR Specialist – Chinese Speaker to join on-site in Lichfield. The role supports day-to-day HR operations, policy administration, employee records, and coordination of recruitment, onboarding, and offboarding.

You will provide bilingual English-Chinese support, ensure regulatory compliance, prepare HR documents, and collaborate with HR leadership to improve processes and employee experience in a fast-paced logistics environment.

Qualifications

• Experience administering HR policies and procedures.
• Managing employee records and data privacy compliance.
• Coordinating recruitment, onboarding and offboarding.
• Bilingual English–Chinese communication skills.
• Proficiency with HRIS systems and MS Office.
• Knowledge of employee benefits, leave, and policies.

Responsibilities

• Administer HR policies and procedures for the local team and organization.
• Manage employee records and HR data with strict confidentiality.
• Coordinate recruitment, onboarding and offboarding activities.
• Handle employee queries on benefits, leave and workplace policies.
• Prepare HR documentation and reports for compliance.
• Support performance and personnel management initiatives.
• Provide bilingual English and Chinese support to staff.
• Collaborate with managers and HR leadership to improve processes.

Skills

HR management

Policy compliance

Bilingual English-Chinese

Employee benefits

Personnel management

Communication skills

Confidentiality

HRIS software

MS Office

Education

HR or Business Admin degree

Tools

HRIS software

MS Office

Job description

Company Description

Super Smart Service Ltd operates under the new brand name CIRRO Fulfillment, a growing global fulfillment and logistics provider. The company focuses on efficient, technology-driven solutions to support e-commerce and international trade. Team members collaborate across regions and functions, with strong visibility on professional networks such as LinkedIn and social media platforms. Applicants can learn more about CIRRO Fulfillment’s services, culture, and global presence through its website and social channels.

Role Description

The HR Specialist – Chinese Speaker is a full-time, on-site role based in Lichfield, supporting day-to-day human resources operations for the local team and wider organization. This position involves administering HR policies and procedures, managing employee records, and coordinating recruitment, onboarding, and offboarding processes. The role includes handling employee queries regarding benefits, leave, and workplace policies, and supporting performance and personnel management activities. The HR Specialist will prepare HR documentation and reports, ensure compliance with relevant regulations, and provide bilingual (English and Chinese) support for communication with employees and stakeholders. Collaboration with managers and HR leadership to improve HR processes and employee experience is a key part of the role.

Qualifications

• Strong foundation in Human Resources (HR) and HR Management to support day-to-day HR operations and projects.
• Ability to apply and maintain HR Policies in line with organizational standards and legal requirements.
• Experience managing Employee Benefits, including enrollment, changes, and employee communication.
• Skills in Personnel Management, including employee records, performance support, and workforce documentation.
• Fluency in both English and Chinese (spoken and written) to handle bilingual communication effectively.
• Excellent interpersonal, communication, and problem-solving skills, with the ability to work with diverse teams.
• Strong attention to detail, confidentiality, and accuracy in documentation and data handling.
• Proficiency with HRIS or HR software and standard office productivity tools (e.g., MS Office Suite).
• Relevant education in Human Resources, Business Administration, or a related field; professional HR certifications are an advantage.
• Experience in an HR specialist or generalist role, ideally within a fast-paced logistics, fulfillment, or e-commerce environment.