HR Generalist

Michael Page; Ilfracombe; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Michael Page is recruiting an HR Generalist to support employees across the lifecycle, acting as a trusted advisor on policies and processes. You will balance employee relations work with HR operations, driving continuous improvement and ensuring high-quality service delivery.

Based in Ilfracombe with hybrid working (3-4 days on-site), this full-time role offers exposure to policy interpretation, guidance development, and collaboration with stakeholders across the business.

Qualifications

• Experience in HR operations/employee relations or shared services.
• Proven ability to manage complex HR cases within policy frameworks.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Experience using HRIS and case management systems.

Responsibilities

• Manage and resolve complex HR cases across employee relations, attendance, lifecycle matters, benefits, and policy interpretation.
• Partner with managers and employees to provide practical HR advice and solutions.
• Act as a subject matter expert, supporting colleagues with HR policies, processes, and best practice guidance.
• Develop clear HR guidance materials, knowledge articles, and process documentation.
• Identify recurring issues and trends; perform root-cause analysis and recommend improvements.
• Ensure HR operations adhere to service standards, governance, data privacy, and confidentiality obligations.
• Collaborate with HR colleagues to simplify, standardise, and enhance HR processes and employee support services.
• Contribute to continuous improvement initiatives that strengthen HR service delivery.

Skills

HR Operations

Employee Relations

Shared Services

Generalist HR

Policy guidance

Tools

HRIS platforms

Case management systems

Job description

Client Details

Global Manufacturing Organisation

Description

As an HR Generalist, you will play a key role in supporting employees and leaders across the employee lifecycle. Acting as a trusted advisor, you'll manage complex HR matters, provide guidance on policies and procedures, and contribute to the continuous improvement of HR processes and service delivery.

Working within a collaborative HR team, you'll balance employee relations support, operational HR activities, and process improvement initiatives to ensure a consistent and high-quality employee experience.

Key Responsibilities

• Manage and resolve complex and non-standard HR cases across areas including employee relations, attendance, employee lifecycle matters, benefits, and policy interpretation.
• Partner with managers and employees to provide practical HR advice and solutions.
• Act as a subject matter expert, supporting colleagues with guidance on HR policies, processes, and best practice.
• Develop clear and effective HR guidance materials, knowledge articles, and process documentation.
• Identify recurring issues and trends, conducting root-cause analysis and recommending improvements.
• Support HR operational excellence through compliance with service standards, governance requirements, data privacy, and confidentiality obligations.
• Collaborate with HR colleagues and stakeholders to simplify, standardise, and enhance HR processes and employee support services.
• Contribute to continuous improvement initiatives that strengthen HR service delivery and employee experience.

Profile

• Previous experience in HR Operations, Employee Relations, Shared Services, or a generalist HR function.
• Proven experience managing complex HR cases and providing practical solutions within policy frameworks.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Experience using HRIS platforms and case management systems.
• The ability to work independently while building strong relationships with stakeholders at all levels.
• Excellent communication and influencing skills.
• A flexible approach and the ability to balance operational priorities with longer-term improvement initiatives.

Job Offer

• Competitive salary and comprehensive benefits package.
• Hybrid working with 3-4 days per week on-site in Ilfracombe.
• Full time- Permanent position