HR First-Line Support Specialist — 25 Days Holiday

Infosys BPM; Birmingham; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Sick pay

Perk Box discounts

Training platform (Lex)

Pension – employer contribution

Job summary

Infosys BPM is seeking an HR first line professional in the UK to provide initial HR responses, triage inquiries, and ensure first-contact resolution. You will log interactions, support managers with document drafting, and maintain high standards of customer service while adhering to SLAs and KPIs.

A background in HR-related studies or work with strong IT and communication skills is preferred. The role emphasizes teamwork, initiative, and the ability to effectively communicate with colleagues

Qualifications

• Strong customer focus with 6-12 months in a customer-oriented environment.
• Passion for Human Resources demonstrated in studies or work.
• Confident communicator with high oral and written proficiency.
• Ability to work independently and in a team.

Responsibilities

• Provide initial HR response to maximize first-time resolution by clarifying information.
• Triaging and routing enquiries to appropriate resources or escalating to specialists.
• Deliver excellent customer experience to the business.
• Log call details in case management systems.
• Assist Managers with letter writing for first response calls where appropriate.
• Adhere to SLAs and KPIs.

Skills

Customer focus

Communication skills

Interpersonal skills

IT literate

Microsoft Office

Team player

Initiative

Tools

Microsoft Office

Job description

Infosys BPM is seeking an HR first line professional in the UK to provide initial HR responses, triage inquiries, and ensure first-contact resolution. You will log interactions, support managers with document drafting, and maintain high standards of customer service while adhering to SLAs and KPIs.

A background in HR-related studies or work with strong IT and communication skills is preferred. The role emphasizes teamwork, initiative, and the ability to effectively communicate with colleagues