Front Line Response HR

Infosys; Birmingham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Sick pay

Perk Box discounts

Training platform access

Pension scheme 3%/5%

Free parking

On-site canteen

Income protection

EAP

Job summary

Infosys BPM in the United Kingdom is hiring an HR Support Assistant to join its HR first line operations in Birmingham. You will handle initial inquiries, provide information, and help resolve common questions, ensuring quick response times and a positive customer experience.

In this role you will triage requests, route them to specialists when needed, log details in case management systems, support managers with letters, and maintain adherence to SLAs and KPIs while working both independently

Qualifications

• Passion for Human Resources demonstrated in studies or work.
• 6–12 months experience in a customer-oriented environment.
• Confident oral and written communication skills.
• Proficient in English and Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Provide initial HR response to maximise first-time resolution of inquiries by clarifying desired information; researching, locating and providing information
• Triaging and routing enquiries to the appropriate resource or elevating to specialists
• Providing an excellent customer experience to the business
• Logging call details in an effective manner in the case management systems
• Supporting Managers with letter writing for first response calls where appropriate
• Adhering to SLAs and KPIs

Skills

HR passion

Customer focus

Communication

English language

Interpersonal skills

IT literacy

Problem solving

Teamwork

Job description

About Infosys BPM

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Key Responsibilities

• providing an initial HR response as part of the HR first line to maximize 1st time resolution of inquiries by clarifying desired information; researching, locating and providing information
• triaging and routing enquiries to the appropriate resource or elevate to specialists
• providing an excellent customer experience to the business
• logging call details in an effective manner in the case management systems
• supporting Managers with letter writing for first response calls where appropriate
• adhering to SLA’s and KPI’s

Essential Criteria

• A passion for Human Resources demonstrated within studies or work
• Strong Customer Focus with minimum 6-12 months experience of working in a customer- oriented environment
• Confident communicator, with the ability to articulate a high level of oral and written
• English
• Strong interpersonal skills with the ability to build rapport quickly over the telephone
• IT literate and a confident user of Microsoft Office
• Solution orientated with a pragmatic approach to problem solving
• Able to work on own initiative and also work effectively within a team

Benefits:

• 25 days holiday excluding Bank Holiday’s Leave Year runs from April 1 to March 31
• Sick Pay (3 paid Days in a 12-month period)
• Employee discounts – Perk Box
• Access to training platform for PD – Lex
• Pension – employer contribution 3% employee contribution 5% - total 8% of designated banding
• Free Parking
• On site canteen
• Income Protection
• Employee Assistance Program (EAP)