Frontline HR Advisor - First-Response & Customer Experience

Infosys; Birmingham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Sick pay

Perk Box discounts

Training platform access

Pension scheme 3%/5%

Free parking

On-site canteen

Income protection

EAP

Job summary

Infosys BPM in the United Kingdom is hiring an HR Support Assistant to join its HR first line operations in Birmingham. You will handle initial inquiries, provide information, and help resolve common questions, ensuring quick response times and a positive customer experience.

In this role you will triage requests, route them to specialists when needed, log details in case management systems, support managers with letters, and maintain adherence to SLAs and KPIs while working both independently

Qualifications

• Passion for Human Resources demonstrated in studies or work.
• 6–12 months experience in a customer-oriented environment.
• Confident oral and written communication skills.
• Proficient in English and Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Provide initial HR response to maximise first-time resolution of inquiries by clarifying desired information; researching, locating and providing information
• Triaging and routing enquiries to the appropriate resource or elevating to specialists
• Providing an excellent customer experience to the business
• Logging call details in an effective manner in the case management systems
• Supporting Managers with letter writing for first response calls where appropriate
• Adhering to SLAs and KPIs

Skills

HR passion

Customer focus

Communication

English language

Interpersonal skills

IT literacy

Problem solving

Teamwork

Job description

Infosys BPM in the United Kingdom is hiring an HR Support Assistant to join its HR first line operations in Birmingham. You will handle initial inquiries, provide information, and help resolve common questions, ensuring quick response times and a positive customer experience.

In this role you will triage requests, route them to specialists when needed, log details in case management systems, support managers with letters, and maintain adherence to SLAs and KPIs while working both independently