Information Governance Case Services Officer (Hybrid)

Canterbury City Council; Canterbury; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Employee Assistance Programme

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (Information Governance) to manage information rights, records and corporate complaints handling. You will handle requests under FOI, EIR and data protection laws, ensuring responses are accurate and timely.

You'll work across services in a busy, hybrid role, maintaining case databases, applying redactions when needed, and supporting investigations and reporting.

Qualifications

• Detailed knowledge of Information Governance legislation including UK GDPR.
• Understanding exemptions and their practical application.
• Knowledge of local authority processes and practices.

Responsibilities

• Managing Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
• Monitoring case progress, coordinating information gathering and ensuring compliance with statutory deadlines.
• Reviewing information for disclosure and applying appropriate redactions using specialist software.
• Supporting Ombudsman investigations through the preparation, organisation and redaction of documentation.
• Maintaining service databases and performance information to ensure accurate reporting and case management.
• Liaising with colleagues to research, collate and analyse information for inquiries and requests.

Skills

Information governance

UK GDPR

FOI & EIR understanding

Job description

Canterbury City Council is seeking a Corporate Case Services Officer (Information Governance) to manage information rights, records and corporate complaints handling. You will handle requests under FOI, EIR and data protection laws, ensuring responses are accurate and timely.

You'll work across services in a busy, hybrid role, maintaining case databases, applying redactions when needed, and supporting investigations and reporting.