HR Case Services Specialist - 12-Month FTC (Hybrid)

Canterbury City Council; Canterbury; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Training & development

Employee discounts

Wellbeing support

Park and Ride access

Cycle to Work scheme

Counselling service

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a full-time, 12-month fixed-term maternity cover contract. You will provide HR administration across the employee lifecycle and support colleagues with a responsive, efficient, and professional service.

The role includes handling HR enquiries, producing employment documentation, and contributing to data analysis and reporting to drive continuous improvement. Hybrid working and a generous benefits package are included.

Qualifications

• Knowledge of data protection legislation and of employment legislation as relevant to HR administration processes.
• Experience in HR administration or HR support.
• Experience handling a variety of customer enquiries and managing challenging situations professionally.
• Knowledge of HR data processing and reporting using HRIS and other software.

Responsibilities

• Support recruitment, onboarding, contract administration and other lifecycle activities.
• Handle HR enquiries by phone and email with accurate guidance on pay, terms and policies.
• Produce contracts and employment documentation with high accuracy.
• Collaborate with managers, payroll, IT and HR specialists to resolve queries and maintain processes.
• Monitor and validate recruitment and employee data for compliance.
• Support learning and development offerings and meetings with trainers.
• Analyse HR data and prepare reports and KPI information for service improvement.

Skills

Organisational skills

Prioritisation

Communication skills

Independent working

Data analysis

Excel / pivot tables

Tools

MS Excel

Job description

Canterbury City Council is seeking a Corporate Case Services Officer (HR) on a full-time, 12-month fixed-term maternity cover contract. You will provide HR administration across the employee lifecycle and support colleagues with a responsive, efficient, and professional service.

The role includes handling HR enquiries, producing employment documentation, and contributing to data analysis and reporting to drive continuous improvement. Hybrid working and a generous benefits package are included.