HR Adviser

AdviserPlus; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

AdviserPlus is seeking HR Advisers to provide pragmatic, legally-compliant HR advice to line managers within client organisations. You will coach managers to resolve employee relations issues while preserving working relationships and enhancing performance.

The role involves handling discipline, grievance and performance management matters via online and telephone guidance. Responsibilities include escalation of complex cases, proactive ER case management, and ensuring accurate MI reporting.

Qualifications

• Articulate and fluent in English, with strong written and spoken communication.
• Ability to prioritise caseload in a fast-paced environment.
• Calm and professional approach to sensitive people issues.

Responsibilities

• Provide HR advice online and by phone on ER issues, including discipline, grievance, and performance management.
• Escalate complex cases when needed to colleagues or client teams.
• Manage ER cases to minimise suspensions and ensure timely progression of interventions.
• Tailor documents to client service level agreements and capture information in the case management system.
• Mentor HR Assistants and support colleagues on more complex cases.

Skills

Excellent communication

Organisational skills

Coaching & mentoring

Office suite proficiency

Client-focused

Team player

Education

HR experience with ER exposure

Knowledge of employment law

Tools

Microsoft Office

Job description

Our HR Advisers provide pragmatic, commercial, legally-compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers, helping them to resolve employee relations issues within their teams in a manner that preserves the manager/employee relationship and builds competency and performance within the client’s organisation.

Key Accountabilities & responsibilities

• Providing HR advice and guidance online and by telephone across the full spectrum of ER issues, particularly discipline, grievance, capability/performance management and sickness.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
• Proactively managing ER cases, ensuring that key interventions such as suspensions, are kept to a minimum and other case management events are progressed efficiently.
• Providing HR advice in line with client-specific service level agreements and business rules. This includes reviewing and tailoring supporting case documents, where appropriate.
• Capturing and tracking all advice and key information on our in-house case management system to ensure we provide accurate MI reporting to our clients.
• Acting as a mentor or escalation point to our HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalation beyond their role scope.

Education/qualifications/experience:

• HR experience having had exposure to ER issues, or line manager experience having routinely managed ER issues.
• Experience in the application of company HR policy and procedures.
• Sound knowledge of employment legislation

Skills/attributes:

• Articulate, confident and fluent communicator, demonstrating a high level of spoken and written English.
• Ability to organise and prioritise caseload within a fast-paced environment.
• Demonstrates a calm and professional approach to sensitive people issues.
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
• Confident operating within a client-focussed environment, where the way in which you provide great advice is as important as the advice itself.
• Have a pragmatic approach to providing HR solutions to difficult issues that arise within challenging situations.
• Confident communicating with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
• Comfortable engaging with and influencing a wide range of service users.
• Able to build line managers capabilities through coaching.
• Driven to continuously improve and to encourage and support colleagues and the business to surpass expectations.
• A committed team player who is effective working with the team and independently.
• Able to work flexibly to deadlines and respond positively and constructively to feedback.

AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.

The Company

AdviserPlus, part of the Empowering People Group, is a leading provider of employee relations (ER) transformation solutions. Through an innovative approach, they reshape ways of working, empowering managers to confidently self-serve people matters, enhancing employee experiences while driving cost savings and productivity gains.
Since 2001, AdviserPlus has been simplifying and streamlining HR processes with data-driven ER solutions that create agile, resilient workforces. Its empower® platform reduces dependency on HR, allowing professionals to focus on strategic priorities while equipping managers with the confidence to lead effectively.

AdviserPlus HR technology & services 69 subscribers

AdviserPlus Business Solutions Ltd, Pioneer House, Pioneer Business Park, North Road, Ellesmere Port. CH65 1AD. UK
[e-mail]
0844 327 2293