HR Technical Consultant

AdviserPlus; Ellesmere Port; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

AdviserPlus is seeking a Technical HR Consultant (BD) to lead a broad range of HR consultancy projects for long-term customers and ad hoc requests. You will work independently or as part of a team, coaching colleagues as needed.

Responsibilities include handling complex employee relations cases, TUPE/change consultations, policy reviews, and delivering training (virtual and/or face to face). You will collaborate with stakeholders to scope requirements and ensure compliant, cost-effective HR

Qualifications

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification.
• Three or more years’ HR experience within a senior advisory/HR Manager or HRBP role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management.
• Experience of managing or supporting change consultation processes
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.)

Responsibilities

• Leading and delivering a broad range of HR consultancy projects, either for our long-term customers, or in response to ad hoc requests for new customers, or through our Group partner clients.
• Working independently or as part of a team on projects, supporting and coaching colleagues as needed, and working with agility to support with concurrent projects as needed.
• Projects may include: Completing complex employee relations cases...
• Leading and advising on all-scale redundancy/TUPE/other change consultation.
• Policy reviews, ensuring legislative adherence, tone and language, and creating policies where there are gaps including in contemporary topics.
• Creating content for and delivering high quality and engaging training, virtually and/or face to face, on a range of HR and management topics.
• Other HR and business related requirements as needed, including organisational design, engagement, benchmarking, reward.
• Collaborating with customer stakeholders to fully scope and understand their requirements, adhering to their applicable policies and procedures, and advising the customer on options and mitigating risk.
• Supporting internal teams including Operations and the Customer Success Managers with additional revenue generation and projects for long-term managed service customers, including customer launches, campaigns, troubleshooting, and HR adviceline service quality and excellence.
• When a project requires, working as though on secondment to a customer, immersing into their team for the duration of the project and working at client's premises where needed.
• Responding as a first point of contact to enquires for consultancy services from our Sales and Customer Success teams, supporting with scoping, costing, terms, and resource planning.
• With the support of the Lead and the Finance team, collating appropriate data to forecast and manage the cost of consultancy projects and ensure profitability.
• Liaising with internal stakeholders including Engineering and PMO as required to support the improvement and delivery of solutions to deliver consultancy projects efficiently.
• Be an ambassador for future consultancy projects through promotion of EPG products and services and marketing campaigns.
• Between projects, support the Customer HRTC tasks, including: Creating and delivering internal training and development initiatives
• Impact assessing and amending customer and internal site content and documentation in line with employment legislation changes and updates.
• Technical review and feedback to Operations Managers and Client Success Managers on customer expressions of dissatisfaction (EoDs) and case management queries.
• Technical review and appropriate feedback on DSAR learnings and cases resulting in early conciliation or an ET claim.
• Management of technical escalations from client accounts as required.
• Supporting the internal HRBP team with tasks and projects

Education

Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification

Job description

The Technical HR Consultant (BD) will support a wide range of HR projects, working with both our long term customers and on one-off requests for HR consultancy.

Accountabilities & responsibilities

• Leading and delivering a broad range of HR consultancy projects, either for our long-term customers, or in response to ad hoc requests for new customers, or through our Group partner clients.
• Working independently or as part of a team on projects, supporting and coaching colleagues as needed, and working with agility to support with concurrent projects as needed.
• Projects may include:
  • Completing complex employee relations cases either hearing chair, investigating manager, appeal manager, or HR support, on cases such as disciplinary, grievance, sickness, performance, SOSR, and appeals.
  • Leading and advising on all-scale redundancy/TUPE/other change consultation.
  • Policy reviews, ensuring legislative adherence, tone and language, and creating policies where there are gaps including in contemporary topics.
  • Creating content for and delivering high quality and engaging training, virtually and/or face to face, on a range of HR and management topics. Creating bespoke training for customers where required.
  • Other HR and business related requirements as needed, including organisational design, engagement, benchmarking, reward.
• Collaborating with customer stakeholders to fully scope and understand their requirements, adhering to their applicable policies and procedures, and advising the customer on options and mitigating risk.
• Supporting internal teams including Operations and the Customer Success Managers with additional revenue generation and projects for long-term managed service customers, including customer launches, campaigns, troubleshooting, and HR adviceline service quality and excellence.
• When a project requires, working as though on secondment to a customer, immersing into their team for the duration of the project and working at client's premises where needed.
• Responding as a first point of contact to enquires for consultancy services from our Sales and Customer Success teams, supporting with scoping, costing, terms, and resource planning.
• With the support of the Lead and the Finance team, collating appropriate data to forecast and manage the cost of consultancy projects and ensure profitability.
• Liaising with internal stakeholders including Engineering and PMO as required to support the improvement and delivery of solutions to deliver consultancy projects efficiently.
• Be an ambassador for future consultancy projects through promotion of EPG products and services and marketing campaigns.
• Between projects, support the Customer HRTC tasks, including:
  • Creating and delivering internal training and development initiatives
  • Impact assessing and amending customer and internal site content and documentation in line with employment legislation changes and updates.
  • Technical review and feedback to Operations Managers and Client Success Managers on customer expressions of dissatisfaction (EoDs) and case management queries.
  • Technical review and appropriate feedback on DSAR learnings and cases resulting in early conciliation or an ET claim.
  • Management of technical escalations from client accounts as required.
• Supporting the internal HRBP team with tasks and projects

Qualifications & Experience

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
• Three or more years’ HR experience within a senior advisory/HR Manager or HRBP role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management.
• Experience of managing or supporting change consultation processes
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).

Desirable

• CIPD Level 7
• Experience of managing or supporting large scale redundancy programmes and TUPE
• Advanced skills in client relationship management.

AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect.

All employees are expected to promote and work fully in line with the company's Equal Opportunities Policy.

AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people.

If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview.

Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.

The Company

AdviserPlus, part of the Empowering People Group, is a leading provider of employee relations (ER) transformation solutions. Through an innovative approach, they reshape ways of working, empowering managers to confidently self-serve people matters, enhancing employee experiences while driving cost savings and productivity gains.

Since 2001, AdviserPlus has been simplifying and streamlining HR processes with data-driven ER solutions that create agile, resilient workforces. Its empower platform reduces dependency on HR, allowing professionals to focus on strategic priorities while equipping managers with the confidence to lead effectively.

AdviserPlus HR technology & services 69 subscribers

AdviserPlus Business Solutions Ltd, Pioneer House, Pioneer Business Park, North Road, Ellesmere Port. CH65 1AD. UK
[e-mail]
0844 327 2293