Employee Relations Advisor

Randstad Finance; City Of London; Presencial; GBP 41.000 - 50.000; Jornada completa

Descripción de la vacante

Randstad Financial & Professional is partnering with a leading technology business to recruit an experienced Employee Relations Advisor in London. You will manage ER cases end-to-end, applying UK employment law and handling complex cases with fairness and judgement.

Reporting to the ER Partner, you will provide strategic ER guidance to managers, draft correspondence, maintain case files, and support process improvements including AI-enabled HR tools.

Formación

• CIPD Level 5 qualification required or equivalent.
• Experience with Workday and other HR systems.
• Experience using case management and workflow tools (e.g. ServiceNow, SharePoint).

Responsabilidades

• Provide end-to-end advice and support on employee relations matters including disciplinary, grievance, absence management, performance management and more.
• Manage discipline, grievance, absence, performance and appeal cases with clear, risk-based recommendations.
• Respond to ER tickets and queries within SLAs and progress cases in line with policy and legal timeframes.
• Support investigations, attend hearings, draft correspondence, and prepare outcome letters and appeal documentation.
• Maintain accurate case documentation and keep case management systems up to date.
• Contribute to continuous improvement of ER processes, templates, toolkits and guidance.

Conocimientos

ER case management

UK employment law knowledge

HR advisory

Educación

CIPD Level 5

Herramientas

Workday

ServiceNow

SharePoint

Descripción del empleo

Employee Relations Advisor

Location: London

Job Type: Permanent / Full-Time

Salary: £45000

About the Role

We are currently partnering with a leading technology business to recruit an experienced Employee Relations Advisor. Reporting to the ER Partner, this pivotal role will manage ER cases from end to end - utilising their working knowledge of UK employment law and recent experience of dealing with complex ER cases.

Key Responsibilities

• Provide end-to-end advice and support on employee relations matters including but not limited to disciplinary, grievance, absence management, performance management, probation, capability, misconduct, redundancy, TUPE, flexible working and family leave.
• Manage discipline, grievance, absence, performance and appeal cases, providing clear, risk-based recommendations and legally compliant outcomes.
• Respond to ER tickets and queries within agreed SLAs (within one working day), progressing cases in line with policy and legal timeframes.
• Support investigations, attend hearings, draft correspondence, and prepare outcome letters and appeal documentation.
• Maintain accurate case documentation and keep case management systems up to date.
• Apply human-centred principles to case handling, ensuring approaches are grounded in empathy, fairness and coworker needs.
• Support with HR shared services tickets as and when required.
• Support organisational change processes such as TUPE, redundancy and restructures, ensuring consistent, people-centred and legally compliant execution.
• Contribute to the continuous improvement of ER processes, procedures, templates,toolkits and guidance.
• Support the adoption of AI and self-service HR tools, identifying opportunities to improve efficiency, effectiveness and coworker experience.
• Act as a trusted advisor to managers, senior leaders, stakeholders and HR, providing insight, recommendations and structured options to support decision making.

Key Requirements

• CIPD Level 5 qualification.
• Experience with Workday and other HR systems.
• Experience using case management and workflow tools (e.g. ServiceNow, SharePoint), with the ability to adapt quickly to new digital and AI-enabled platforms.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003