Senior HR Adviser

AdviserPlus; Ellesmere Port; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

AdviserPlus is seeking an HR Adviser to deliver pragmatic, commercially aware HR guidance to line managers across client organisations. You will handle Employment Relations issues, coach managers, and ensure compliant, timely resolution while safeguarding relationships.

With CIPD Level 5 or HR degree and several years in advisory ER roles, you will apply up-to-date employment legislation, manage complex cases, and support transformation projects.

Qualifications

• Three or more years' HR advisory experience with complex ER issues.
• In-depth knowledge of employment legislation and company policies.
• Proven track record managing complex and sensitive ER cases with risk management.
• Proficient using telephony and computer systems, especially MS Office.

Responsibilities

• Provide HR advice online and by telephone to line managers on ER issues.
• Escalate complex cases to appropriate colleagues and manage risk.
• Coach and mentor HR Advisers and Assistants on difficult cases.
• Capture and track all advice on the in-house case management system.
• Support on-site meetings and HR transformation projects when needed.

Skills

Fluent English

Excellent communication

Coaching

Stakeholder management

Client-focused

Decision making

Education

Degree qualification in HR or business-related subject

CIPD Level 5 qualified

Management or legal qualification

Tools

Microsoft Office

SharePoint

Job description

HR Advisers provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client’s organisation.

Key Accountabilities and Responsibilities

• Providing HR advice and guidance online and by telephone to our clients’ line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
• Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
• Providing HR advice in line with client-specific service level agreements and business rules. This will include reviewing and tailoring supporting case documents where appropriate.
• Capturing and tracking all advice provided on the in-house case management system.
• Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.
• Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more “difficult conversations”.
• Providing occasional on-site support to our client businesses and attending meetings and supporting line manager briefing events in a manner that is ambassadorial to our company.
• Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.

Education/ Qualification/ Experience

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
• Three or more years’ HR experience within an advisory role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management.
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).

Skills/ Attributes

• Articulate, confident and fluent communicator, demonstrating a high level of spoken and written English.
• Confident operating within a client-focussed environment, where the way in which you provide great advice is as important as the advice itself.
• Heavily attuned to current ER thinking and best practice.
• A commercial and pragmatic approach to providing HR solutions to difficult issues that arise within challenging situations, within statutory requirements.
• Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
• Able to engage with and influence a wide range of service users.
• Competent in building line manager capabilities through coaching
• A committed team player who is driven to continuously improve and to encourage and support colleagues and the business to surpass expectations.
• Ability to work flexibly to deadlines and respond positively and constructively to feedback.

AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.

The Company

AdviserPlus, part of the Empowering People Group, is a leading provider of employee relations (ER) transformation solutions. Through an innovative approach, they reshape ways of working, empowering managers to confidently self-serve people matters, enhancing employee experiences while driving cost savings and productivity gains.
Since 2001, AdviserPlus has been simplifying and streamlining HR processes with data-driven ER solutions that create agile, resilient workforces. Its empower® platform reduces dependency on HR, allowing professionals to focus on strategic priorities while equipping managers with the confidence to lead effectively.

AdviserPlus HR technology & services 69 subscribers

AdviserPlus Business Solutions Ltd, Pioneer House, Pioneer Business Park, North Road, Ellesmere Port. CH65 1AD. UK
[e-mail]
0844 327 2293