Housing and Wellbeing Assistant

Great Places Housing Association; Sheffield; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Healthcare

Discounts

Annual leave 26–30 days

Rewards program

Season ticket loans

Wage access

Job summary

Great Places Housing Group in Sheffield is seeking a Housing and Wellbeing Assistant to join a dedicated team. You will be the first point of contact for the premises, supporting customers and ensuring safe, well-managed accommodation and services.

Part time 21 hours per week, the role covers assisting customers, handling enquiries by phone, email or in person, maintaining safety, managing cleaning and repairs, and following financial procedures.

Qualifications

• Qualified to minimum level 2 in English and Maths.
• Evidence of IT skills.
• Experience of providing a customer-facing, front line service in a busy environment.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

Responsibilities

• Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
• Encourage feedback from customers, recording and responding to any complaints and compliments.
• Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
• Follow financial procedures and take responsibility for all monies held and received.
• Be responsible for communal cleaning and void cleaning, along with the wider team.

Skills

Customer service

IT skills

Communication skills

Attention to detail

Teamwork

Education

Level 2 English and Maths

Tools

Microsoft Office

IT systems

Job description

Housing and Wellbeing Assistant

Sheffield

£26,491.06 Pro Rata

Part Time - 21 hours per week

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

What you’ll be doing

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
• You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels;
• You will follow financial procedures and take responsibility for all monies held and received;
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths
• Evidence of IT skills
• Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List)