Housing Triage Officer

Arun District Council; Littlehampton; On-site; GBP 36,000 - 38,000; Full time

Job summary

Arun District Council in Littlehampton is seeking a Housing Adviser to provide a high-quality first point of contact for customers seeking housing advice and assistance. The role supports homelessness prevention through triage, customer engagement and partnerships and will work in line with the Housing Act 1996, Homelessness Reduction Act 2017 and Renters' Rights Act.

This fixed-term contract is for 12 months, 37 hours per week, based at the Arun Civic Centre.

Qualifications

• All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, or disability.
• Contract is fixed term for 12 months.
• Teams follow CIH professional standards for housing services.

Responsibilities

• To provide a high-quality first point of contact for customers seeking housing advice and assistance.
• To support the prevention and relief of homelessness through effective triage, customer engagement and partnership working in accordance with the Housing Act 1996, Homelessness Reduction Act 2017 and Renters' Rights Act.
• You'll be expected to deliver resident-focused services, maintain your professional competence, promote inclusive behaviours, and contribute to continuous service improvement.
• The role profile located at the bottom of this advert details the main duties of the job, as well as the behaviours, competencies and professional standards that will be assessed during the recruitment process.
• Please note that this is a fixed term opportunity; with a likely duration of 12 months.

Job description

Employer: Arun District Council
Salary: £35,570 - £37,563 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex
Contract: Contract
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 25/10/2026 at 23:59
Reference: CE/26/346894

Overall Job Purpose

To provide a high-quality first point of contact for customers seeking housing advice and assistance.

To support the prevention and relief of homelessness through effective triage, customer engagement and partnership working in accordance with the Housing Act 1996, Homelessness Reduction Act 2017 and Renters' Rights Act.

You'll be expected to deliver resident-focused services, maintain your professional competence, promote inclusive behaviours, and contribute to continuous service improvement.

The role profile located at the bottom of this advert details the main duties of the job, as well as the behaviours, competencies and professional standards that will be assessed during the recruitment process.

Please note that this is a fixed term opportunity; with a likely duration of 12 months.

Why Join Us?

We love to invest in our people, providing opportunities for professional development, career progression and personal fulfilment. Work-life balance is encouraged, and we offer a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers its employees.

Chartered Institute of Housing (CIH) Professional Standards

All colleagues working within Housing, Wellbeing and Communities teams are expected to embrace the CIH professional standards to ensure that our residents receive the highest levels of service. Further information about the standards can be found via the CIH website and the link below:

Equality, Diversity and Inclusion

We're an equal opportunity employer. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.