Housing Options Officer - 12 month Fixed term contract

BCP Council; Bournemouth; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

BCP Council in Bournemouth is seeking a Housing Options Officer on a 12-month fixed-term contract, 37 hours per week at Civic Centre. The role involves providing housing advice and support to residents, including homelessness prevention, with hybrid working options.

Starting salary £35,570 pro rata for part-time staff, and a clear progression within the pay band. You will handle a caseload, communicate with customers, and collaborate with partners to find lasting housing solutions.

Qualifications

• Experience of working with people in an advice or problem-solving capacity is required.
• Willingness to undertake training and professional development.
• Hybrid and flexible working options available.

Responsibilities

• Communicate effectively to understand a customer’s needs and how to help resolve their housing situation.
• Have a holistic approach to problem solving customer needs.
• Manage a caseload effectively within competing demands.
• Collaborate with residents, other services and colleagues to find lasting housing solutions.
• Understand homelessness prevention and provide support to residents.

Skills

Customer service

Problem solving

Communication

Caseload management

Job description

The following content displays a map of the jobs location - Civic Centre

Housing Options Officer - 12 month Fixed term contract

Dynamics Position No. and Role Profile Code 114082/ HOU036

Number of Positions:

1

Contract Type:

Fixed Term

12 month FTC

Working Hours:

37

Location:

Civic Centre

Closing Date:

08/11/2026

Job Category:

Housing / Property / Maintenance

Region / Division:

Business Unit:

Housing and Protection

Job Introduction

Starting salary for this role is £35,570 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you're supported to grow and you can truly #BeTheDifference at BCP .

Want to help to help & support people to resolve their housing problems?

We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.

This role involves working in an office, in the community and at home and requires face to face contact with customers.

• Communicate effectively, to really understand a customer’s needs and how to help to resolve their housing situation
• Have a holistic approach to problem solving customer needs
• Manage a caseload effectively within competing demands
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis.

Hybrid Working Opportunities and Flexible Working Available

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role

At BCP Council, inclusion is more than a promise -it's how we work.

We're committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we'll be here to listen and provide the help and support you need.

It's why we're proud to be a Disability Confident Employer - and why you can trust that we'll always do our best to make your experience positive and accessible.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

A Place to Thrive - Join BCP Council

At BCP Council, we're not just building a workforce - we're transforming how we recognise and reward our people.

Be the difference - Join an organisation that values you

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.