Temporary Accommodation Housing Officer

South Norfolk and Broadland Councils; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a full-time Temporary Accommodation Housing Officer to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload and work with households to sustain their tenancy and secure positive solutions to homelessness.

The role requires strong decision-making, risk awareness and knowledge of housing legislation, with collaboration across teams to protect revenue and ensure residents understand duties and charges.

Qualifications

• Experience in housing or homelessness prevention.
• Ability to manage complex cases with sensitivity.
• Knowledge of housing legislation and tenancy agreements.

Responsibilities

• Manage a caseload of temporary accommodation residents and help prevent tenancy loss.
• Provide tailored support to residents to sustain tenancies and obtain suitable solutions to homelessness.
• Collaborate with Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Legal Services and external support agencies.
• Explain licence conditions, accommodation charges, and consequences of non-payment or non-compliance.
• Conduct regular visits to TA properties adhering to lone-working protocols and tight deadlines.

Job description

Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a full time Temporary Accommodation Housing Officer to make a real difference.

In this role you will provide provide tailored support to individuals and families in temporary accommodation (TA) or at risk of losing their tenancies. The postholder will hold a caseload and work with those households in order to support them sustain their tenancy and obtain suitable positive solutions to their homelessness.

This role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and tenancies in order to support vulnerable households whilst also protecting revenue streams.

You will ensure that residents fully understand their responsibilities to adhere to their licence conditions, pay their accommodation charges and the consequences of non-payment and non-compliance.

The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies.

This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging particularly when working with complex and vulnerable residents and requires resilience and self-awareness from the post holder.

What We're Looking For

We're seeking a proactive and well-organised individual who can build effective relationships with residents, colleagues and stakeholders and who is confident working in partnership with a range of stakeholders. This is a dynamic, fast-paced role that requires flexibility, adaptability, and the ability to navigate complex situations while delivering effective solutions.

Closing Date: 25/10/2026

Interview Date: 05/11/2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.