Housing Team Administrator

Women's Pioneer Housing; London; Hybrid; GBP 28,000; Full time

Job summary

An established industry player in housing is seeking a Team Administrator to support their growing Housing Services team. This role is pivotal in managing data integrity and providing essential administrative support, ensuring smooth operations as the organization embarks on exciting new developments. The ideal candidate will have strong MS Office skills, a knack for customer service, and a passion for making a positive difference in women's lives. Join a dedicated team committed to delivering high-quality services and be part of a mission-driven organization that values collaboration and excellence.

Qualifications

• Intermediate MS Office skills required, particularly in Word, Excel, and PowerPoint.
• Experience in a customer-focused environment preferred.

Responsibilities

• Manage data and databases for housing services team.
• Provide administrative support including organizing meetings and taking minutes.

Skills

MS Office (Word, Excel, PowerPoint)

CRM systems

Data management

Customer service

Minute taking

Education

Relevant administrative experience

Understanding of social housing

Job description

Housing Team Administrator

Title: Team Administrator (Housing Management)
Salary: £27,747
Location: Hybrid/Hammersmith
Hours: 35 per week Monday - Friday
Contract Type: Permanent

These are exciting times for Women's Pioneer Housing. We have recently achieved planning permission for 2 new developments which will result in WPH building over 160 new homes for single women in West London including brand new offices on our site at 227 Wood Lane.

Founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. We remain committed to making a positive difference to women's lives by providing high quality homes and services.

To support our growth and continue our commitment to providing excellent customer services, the Team Administrator (Housing Services) is a new role which supports our people and continuous service improvement as we embark on this new, exciting chapter of growth. In this role you will support the housing services team by managing data and databases, analysing performance, providing accurate statistics and maintaining systems so that our work is driven with strong data integrity and robust systems of information.

You will also support the Director of Operations bringing broader administrative skills using MS Office packages to provide a wider range of day to day admin services to our customer services team including organising meetings, taking minutes and responding to contacts. There are a range of interesting projects supporting our corporate calendar where you will be able to diversify in how you apply these skills.

You may already be working in a customer-focused environment or public/social setting and have a track record of providing excellent administrative services, including accurate minute taking and effective communications skills enabling you to respond to telephone and written contacts with a high degree of professionalism. You will have at least intermediate MS Office skills, particularly Word, Excel and PowerPoint with a working knowledge of CRM systems or have the aptitude to learn.

A good understanding of social housing is preferred but not essential. Accountability, communicative initiative, and being able to recognise the relative importance of tasks to ensure deadlines are met and you deliver on your commitment to others are the attitudes and behaviours that have as much importance as your experience. You must bring respect for our residents and a commitment to supporting our vision, mission and values.

We are a small team, and work together to deliver our shared objectives. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you.

If you would like an initial discussion to find out more about this role, please contact Natasha Roberts, Director of Operations.

TO APPLY:

Please send us three documents to our HR Mailbox at :

1. An up-to-date CV
2. Supporting Statement
3. Diversity Monitoring Form

Closing Date: 4pm Friday 3rd January 2025
Interviews and assessments: Interviews including an assessment will be held in person at our head office on Monday 13th January 2025.