Housing Support Worker — Help Tenants Rebuild & Thrive

Phoenix Futures; Chelmsford; Presencial; GBP 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Real Living Wage accreditation

25 days annual leave

Season ticket loan

Pension scheme

Life assurance

Descripción de la vacante

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) is hiring a Housing Support Worker to assist individuals with homelessness and complex needs. The role is full-time (37.5 hours) on a fixed-term contract, based at our Colchester sites with office-based work.

You will deliver tailored interventions, support tenancy sustainment, and connect clients with mental health and substance use services while collaborating with a small, dedicated team.

Formación

• Relevant experience in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people who have experienced homelessness and are moving into temporary or permanent housing whilst engaging in the community
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Responsabilidades

• Support people to reach their goals and change their lives for the better through tailored interventions and recovery approaches
• Provide tenancy-ready and sustainment support to individuals with complex lives to help them sustain accommodation
• Assist with accessing mental health services, GP referrals, and partner agencies while advocating on clients' behalf

Conocimientos

Partnership building

Caseload management

Outlook/Word proficiency

Communication skills

Homelessness awareness

Herramientas

Microsoft Outlook

Word

Descripción del empleo

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) is hiring a Housing Support Worker to assist individuals with homelessness and complex needs. The role is full-time (37.5 hours) on a fixed-term contract, based at our Colchester sites with office-based work.

You will deliver tailored interventions, support tenancy sustainment, and connect clients with mental health and substance use services while collaborating with a small, dedicated team.