Housing Support Worker

Phoenix Futures; Peacehaven; Sur place; GBP 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Real Living Wage accreditation

25 days annual leave

Season ticket loan

Pension scheme

Life assurance

Wellbeing talks and activities

Learning and development via PXL

Résumé du poste

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) is seeking a Housing Support Worker to assist individuals with complex needs toward stable accommodation and recovery. The role is based on two Essex sites and involves collaborative work with partners and healthcare services to deliver personalised interventions.

You will join a small, dedicated team, manage a busy caseload, and use Outlook/Word to document progress while supporting clients on their journey to independent living.

Qualifications

• Relevant experience in health and social care, ideally with substance use or mental health context.
• Evidence of effective partnership working and networking for client benefit.
• Proficiency in Outlook and Word; familiarity with databases.

Responsabilités

• Provide tailored tenancy sustainment and recovery interventions for HoSTS clients.
• Support individuals to access mental health services, GP referrals, and partner agencies.
• Manage a busy caseload and coordinate with colleagues across two sites.
• Engage with clients to enable move from temporary to stable accommodation.

Connaissances

Caseload management

MS Outlook & Word

Communication skills

Teamwork

Organisational skills

Networking

Outils

Database management systems

Description du poste

Phoenix HoSTS supported tenancy service -Fixed Term to 31/03/2028

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) have an exciting opportunity for someone who will work with a small cohort of individuals with varying needs such as offending history, substance misuse, mental health, learning difficulties who have been housed in independent accommodation.

Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.

The RoleAs a Housing Support Worker, you will support people at HoSTS to reach their goals and change their lives for the better. The role is full time 37.5 hours per week, fixed term until 31/03/2028. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.About YouTo join us as a Housing Support Worker at HoSTS, you will need:Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable fieldEvidence of effective partnership working and the ability to network for the benefit of the client and serviceEvidence of managing a busy caseload or tasks and excellent organisational skillsTo be proficient in the use of Microsoft Outlook and Word and be familiar with database management systemsExcellent communication skills, both written and verbalUnderstand complex issues presented by people who have experienced homelessness and moving into temporary or permanent housing whilst engaging in the community.Determined, with a drive to succeed and a willingness to learnPassionate and enthusiastic about making a real difference to the lives of people we supportOther organisations may call this role Tenancy Support Worker, Supported Housing Officer, Accommodation Support Worker or Recovery Co-ordinatorSo, if you’re seeking your next challenge as a Housing Support Worker, please get in touch or apply today.Your RewardsStarting salary of £26,298, with the opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)Benefits including season ticket loan, pension scheme and life assuranceSupport through occupational sick pay, eye-care vouchers and regular wellbeing talks and activitiesContinuous training and career development via PXL our dedicated learning management systemAccess to a 24/7 Employee Assistance programme including telephone and online accessA rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.The ServiceHoSTS provide tenancy ready and sustainment support to individuals with complex lives. who have experienced homelessness and unstable accommodation. Working alongside Colchester Borough Homes our service delivers day to day support with tenants wellbeing and requirements to help them sustain their accommodation and live fulfilled lives.The HoSTS team support with accessing and attending mental health services and GP’s. Complete referrals into partner agencies such as substance use services, IPS teams, Social Inclusion activities and financial advice whilst advocating on their behalf ensuring their voices are heard.The HoSTS team is a small friendly team with a Housing Team Manager and an existing Housing Support Worker, both with experience in supporting those with complex lives and housing needs.The HoSTS service works across two sites within the Colchester area of Essex. The role will be office based operating out of both supported accommodation sites. One site has free parking with a carers parking permit which will be purchased by Phoenix Futures due to residential parking restrictions. Both sites are within a 20 minute walk form the local train station and there are regular bus routes near both accommodations.About Phoenix FuturesPhoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.Interview ProcessWe want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face interview for approximately week commencing 7th December 2026 and be provided all details about the assessment process. There will be a Peer Mentor present as part of the interview process. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

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